Avayler - Release Manager

The role is responsible for managing the process of planning, coordinating and releasing Avayler software to internal and client environments. You will be responsible for managing and updating the release plan and for communicating this both internally and to clients. You will coordinate the preparation and approval of release collateral (such as release notes). This is a key role in the Avayler team and the person will work closely with department heads, senior team members and project stakeholders across multiple business functions. They will also liaise with key client stakeholders to ensure consistent communication on release timelines and collateral.,

• Responsible for developing a release plan that aligns with our agile development and release cadence.
• Responsible for communicating release plan to clients for both Pre-Production and product ion environments
• Responsible for client communications before, during and after a release exercise
• Responsible for communicating plans internally and externally.
• Responsible for creation, coordination and issuing of release notes for both draft and full release notes
• Own and implement the release process to client environments
• Fully understand the CI/CD process
• Be fully aligned with the Agile process for the development and testing process
• Contributing to the continuity of the live product.
• Provide holistic contributions to the roadmap considering different client & internal needs.
• Become an SME on how Avayler products work and how clients use them.
  
  Excellent communication skills for effective client assistance and information sharing.
• A client-centric mindset and a passion for problem-solving.
• Solid understanding of our products and services, with the ability to adapt to new technologies.
• Proactive team player with a drive to continuously learn and grow in your career.
• Strong problem-solving skills to tackle technical challenges.
• Ability to think outside of the box and come up with innovative solutions.
• Creative approach to troubleshooting and finding resolutions.
• Willingness to explore alternative methods and strategies.
• Technical know how & an understanding of cloud-based applications.
• 3 years' experience in working on a Service Desk in a SaaS organisation.
• Solid understanding of SaaS products and services, with the ability to adapt to new technologies.