B1 / EO Redundancy Payment Service Technical Support Officer

We currently have three C2 teams each performing bespoke but integrated functions within RPS operational activity. These roles sit within the Tribunal and Triage Teams within RPS and cover a range of specialist areas include the initial assessment of RPS cases to identify and prevent fraud, Employment Tribunal work, complaint investigation and drafting responses and assessment of director claims.
Responsibilities
+ Supporting the operational delivery of a challenging ministerial target to make RPS payments in an average of 14 calendar days.
+ Technical responsibility for complex casework, including making initial assessments on cases and claims to identify and combat fraud.
+ Driving high quality customer service, investigation and resolution of complaints and prevention of unnecessary Employment Tribunal claims.
+ Effective communicator both orally and in writing where you may be required to write or contribute to official correspondence. There will be a requirement to present to internal and external stakeholders and a longer term development opportunity to represent the RPS at Employment Tribunal hearings.
+ You will be responsible for upskilling colleagues, ensuring process notes and guidance are maintained for your work area and providing support to team leaders across the wider team.
+ You will contribute to the work of the wider RPS Technical Support Officers, engaging in RPS wide initiatives., We'll assess you against these behaviours during the selection process:
+ Making Effective Decisions
+ Delivering at Pace
+ Communicating and Influencing, We will test your experience as part of the application process, and if successful, you will be invited to a short interview where we will test your behaviours, experience and strengths. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed.
Expected timeline (subject to change)
Sift – w/c 13/01/2025
Interview – w/c 27/01/2025
Location - MS Teams
Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.
Use of AI
Candidates must ensure that their applications, including personal statements and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Transforming Workplaces
The Insolvency Service is currently delivering an exciting five-year transformation project that started in April 2022 which will define our future direction supporting a gradual migration to a Regional Centre model combined with smarter ways of working. As part of this, transforming our estate will align us with the government modernisation programmes making The Insolvency Service a great place to work.
We are letting you know about our future plans because if you are joining the Insolvency Service and are recruited into an office over the next five years that is not one of the Regional Centres, you will be expected to move to one of the Regional Centres in the future. This move would not attract financial assistance.
The 11 Regional Centres are : Birmingham, Cardiff, Croydon, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle, Nottingham and Stratford.
Hybrid Working
Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.
Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via insolvencyrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records., A candidate can raise a complaint to the Insolvency Service by emailing the contact point for applicants (as listed on the vacancy advert), if they think that: They have been discriminated against under the Equality Act 2010 there have been procedural irregularities at any stage of the recruitment process All complaints must be received by the contact point for applicants within 24 hours from the date the applicant is advised of their non-success at sift, assessment or interview. Complaints will be considered by an independent third-party outside of recruitment campaign. The decision will be conveyed to the applicant, in writing, within 5 working days of receipt of the complaint. The recruitment process will usually be put on hold until the complaint has been resolved. Complaints may also be made to the Civil Service Commission at any time if the individual believes their application has not been treated in accordance with the recruitment principles
(appointment on merit through fair and open competition). However, complaints must first have been raised to the Insolvency Service

+ You will be adept at working to short deadlines with rapidly changing priorities, you will show resilience and enthusiasm to meet the challenges of the role.
+ With an inquisitive mind and an eye for detail you will detect any issues arising in cases, claims and complaints. Where appropriate, you will constructively challenge the evidence presented to you.
+ Your excellent interpersonal skills will secure the co-operation of external 3rd parties with different and competing priorities.
+ In all areas of work you will ensure all relevant legislation and case law have been applied appropriately.
+ You will be able to exercise sound judgment and discretion, seeking advice where appropriate.
+ You will have the resilience and willingness to rotate between different work streams to respond to fluctuations in work.
+ There may be a requirement to travel to other RPS sites.

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
BSD is an operational delivery directorate, covering some 300 staff, providing high volume, often transactional services to the public or supporting the provision of these services by others. BSD supports the main purpose of the Insolvency Service, delivering economic confidence through:
+ Supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors.
+ Making statutory redundancy payments to employees of insolvent companies.
+ Managing the Debt Relief Order process and administering the online bankruptcy application process and Breathing Space process.
+ Identifying wrongdoing associated with Debt Relief Orders and redundancy payment applications.
+ Providing a first point of contact for all insolvency service enquiries.
+ Processing distributions to creditors from PPI compensation payments.
+ Providing estate accounting and other business services to the Agency.
The Redundancy Payments Service (RPS) deals with 60,000 to 100,000 applications from people in financial distress each year. RPS pays out around £250-£450m annually to employees of insolvent companies who would otherwise be left without redundancy pay and other associated payments.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
As part of the application process, you will be asked to complete a 500-word personal statement. Further details around what this will entail are listed on the application form.
Your personal statement should be no more than 500 words and should explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the person specification.

£24,283 - £26,935
£24,283 - £26,935 Please note that negotiations for the Insolvency Service 2023 and 2024 Pay Awards are still ongoing. We will update this information in future adverts once the pay awards are finalised.
A Civil Service Pension with an employer contribution of 28.97%
GBP, Alongside your salary of £24,283, Insolvency Service contributes £7,034 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:
+ Flexible working arrangements and flexi-time.
+ Full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service.
+ In addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave.
+ Competitive maternity, paternity and parental leave.
+ 5 days paid leave for learning and development.
+ 5 days paid for volunteering.
+ A Cycle to work scheme.
+ Staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life.
+ A Civil Service Pension with an average employer contribution of at least 28.97%.
Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk