Band 4 Emergency Department Care Navigator

This is an exciting opportunity to work in a fast-paced Emergency Department and make a real difference to patient pathways. This is a developing role, and we are looking for passionate people who want to contribute to the team and will support us to expand and improve further. You will be supporting clinical and admin teams in the delivery of KPI (Key performance indicators) and Service Targets. This will require you being Pro-active, tracking patients' pathways, escalating issues and alerting the correct staff when results are available to reduce unnecessary delays. You will be able to cope under pressure, provide essential support to the efficient running of the department, assist in the movement and flow of patients through their pathways to maintain safety, enhance performance and patient experience. You will be the main link between the nurse in charge, consultants, assessment areas and the operational staff who feed into escalation meetings., We are looking for a determined, proactive and hardworking individual looking to take on this exciting and challenging role within the Emergency Department here at Queens Hospital / King George Hospital. Working alongside a variety of clinical and non-clinical staff your role will be to support the many patients that attend the Emergency department and helping direct their care to appropriate departments and external healthcare providers such as GP's.

We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.

Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.

Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.

We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.