Band 4 Pathway Navigator | Royal Free London NHS Foundation Trust

The post holder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care. Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust. Dictate IT Typing of CP medical Deal with incoming and outgoing post Update OPWL Luna validation Tinkle (Data base for Diabetic patients) Deal with Clinician in-box and emails from other sources Liaise with Receptionist re clinic out-comes Cross reference Clinician own letters Deal with 18 weeks and ongoing referrals Telephone query Envoy patients Book Blood test Update patients' demographics Royal Free World Class Values: The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel:

• Welcome All of the time
• Confident because we are clearly Communicating
• Respected and cared for
• Reassured that they are always in safe hands
• Understands and follows the administrative input required to support the patient's standard clinical pathways from the time the patient is referred through to discharge.
• Coordinates all administrative processes for each patient's pathway to ensure it is managed smoothly and within agreed time frames.
• Ensure all patient demographics and contact details are kept up to date on Cerner
• When accessing patient records ensure computerised tracking systems are used appropriately.
• Phone patients to provide instructions, reminders and information where necessary.
• Attend and participate in meetings relevant to the role as required.
• Provide patient navigation services for satellite and off site locations where required.
• Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
• Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times.
• Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
• Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.