Band 6 Desktop Engineer

An exciting opportunity within the ICT Directorate for a Desktop Engineer on a fixed term basis is now available.

The post is located in Queens Hospital, Romford. The post holder will achieve this by providing face to face and remote 2nd line level technical support for all ICT incidents and requests to the ICT Service Desk.
The level of support provided to the ICT user base will ensure that maximum uptime of localised ICT systems is maintained, which will enable Barking, Havering and Redbridge staff to make the best use of ICT systems during their daily work.
This role is to work as part of the Infrastructure team providing a high quality 2nd Line IT support, to all staff and customers, the ICT Customer Service Desk is the first point of contact for all staff of NHS organisations when accessing BHRUT. The post holder will ensure all analysts and junior analysts gain accurate information from callers, and utilise knowledge skills and judgment to provide a resolution where possible and will be required to assist the Service Desk.
We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.
Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.