The Age UK Nottingham and Nottinghamshire Advice team provides welfare benefits advice tailored to the needs of older and vulnerable people in Nottingham and Nottinghamshire. With a small team of paid staff, the service works extensively with volunteers to provide services including office appointments, telephone sessions and home visits across Nottingham and Nottinghamshire.

The postholder will focus on maximising income by completing welfare benefit entitlement checks and providing support to make the relevant claims and challenge decisions where applicable. They will also help to support a team of volunteers within the service.

The role requires excellent attention to detail, organisation and communication skills and the ability to accurately maintain comprehensive case notes and produce reports in line with contractual deadlines. The ability to work independently and be flexible to accommodating the changing demands of the service is a must. Previous experience working within the advice or benefits sector is essential, although additional training can be provided as required.