Bookings Partner

• Job Reference: 1603710032-2


• Date Posted: 19 March 2025


• Recruiter: TN United Kingdom


• Location: Newcastle under Lyme, Staffordshire


• Salary: On Application


• Sector: Call Centre / Customer Service, Digital, Environmental Jobs, Marketing, PR & Advertising, NHS Jobs, Support Workers

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Job Description

Newcastle-under-Lyme with hybrid working opportunities once fully trained

Permanent, full time

Shifts between 6am and 10pm Monday to Sunday on a rota basis (1 weekend in 5)

Unlock your potential:

Join our dynamic team at Bank Partners, where we are dedicated to delivering exceptional healthcare bookings services. We pride ourselves on putting customer service at the heart of everything we do.

As a Bookings Partner, you will play a crucial role in ensuring our staffing services run smoothly. We are looking for a customer driven individual to drive our customer service efforts. By putting our customers at the heart of everything we do, you will be accountable for building candidate relationships, ensuring candidate retention, and driving fill rate by booking candidates into shifts.

Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business that provide high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we're able to offer them opportunities at some of the most prestigious NHS Foundation Trusts and hospitals in the UK.

Every day you will...

• Engage with candidates by proactively reaching out to check their availability, identify suitable candidates for priority shifts and encourage them to update their future availability.


• Keep an up to date understanding of candidates' skills and experience as well as the expectations of management within the trusts.


• Collaborate with your Team Leader and Bank Business partners to gain insights and updates on priority areas, driving activity as needed.


• Address and resolve candidate queries promptly and efficiently.


• Successfully drive booking activity, working closely with the Team Leader to achieve targets.

What's in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career.


• Progression and development opportunities across a global organisation with over 20 different brands.


• Regular events and incentives.


• Discounted Tastecard membership.


• Reward Portal, offering discounts on shops, restaurants and bars.


• Free flu vaccinations.


• Cycle to Work scheme.


• Health Assessments and Dental Insurance.


• Life Assurance, Critical Illness Cover and Private Medical Insurance.

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people's lives!

To thrive in this role, you must ideally have...

• Previous experience in customer service or call handling.


• Excellent written and verbal communication skills.


• A high attention to detail and ability to thrive in a fast paced environment.


• Proficient IT skills, including experience with MS Office packages.

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

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#s1-Gen

+ Previous experience in customer service or call handling
+ Excellent written and verbal communication skills
+ A high attention to detail and ability to thrive in a fast paced environment
+ Proficient IT skills, including experience with MS Office packages

Join our dynamic team at Bank Partners, where we are dedicated to delivering exceptional healthcare bookings services. We pride ourselves on putting customer service at the heart of everything we do.
As a Bookings Partner, you will play a crucial role in ensuring our staffing services run smoothly. We are looking for a customer driven individual to drive our customer service efforts. By putting our customers at the heart of everything we do, you will be accountable for building candidate relationships, ensuring candidate retention, and driving fill rate by booking candidates into shifts.
Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business that provide high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we're able to offer them opportunities at some of the most prestigious NHS Foundation Trusts and hospitals in the UK.
Every day you will...
+ Engage with candidates by proactively reaching out to check their availability, identify suitable candidates for priority shifts and encourage them to update their future availability.
+ Keep an up to date understanding of candidates' skills and experience as well as the expectations of management within the trusts.
+ Collaborate with your Team Leader and Bank Business partners to gain insights and updates on priority areas, driving activity as needed.
+ Address and resolve candidate queries promptly and efficiently
+ Successfully drive booking activity, working closely with the Team Leader to achieve targets
What's in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
+ Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
+ Progression and development opportunities across a global organisation with over 20 different brands
+ Regular events and incentives
+ Discounted Tastecard membership
+ Reward Portal, offering discounts on shops, restaurants and bars
+ Free flu vaccinations
+ Cycle to Work scheme
+ Health Assessments and Dental Insurance
+ Life Assurance, Critical Illness Cover and Private Medical Insurance
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people's lives!