As a Branch Helpdesk Advisor, you'll be responsible for:

• Support the development of effective two-way communication between support services and the branch network through effective and timely management of queries through to resolution.
• Management of the Branch Operations Helpdesk, effectively triaging queries, escalating issues and undertaking analysis of queries raised to support the development of best / improved practice.
• Support in the completion of all required business audit activity, supporting branch teams navigate processes and procedures.
• Identify trends within queries raised to support the proactive management of potential issues
• Partner with other support services to ensure queries are owned through to resolution with a customer first mindset.
  
  Excellent customer service skills
• Strong organisation and time management capabilities, effectively prioritising multiple tasks, to organise and coordinate resources on a day-to-day basis.
• Good understanding of different departments to enable smooth and efficient resolution of branch issues
• Comprehensive understanding of customer service principles
• Ability to maintain relationships with internal and external stakeholders.
  
  Competitive Salary + Bonus + Excellent Benefits
Branch Operations Helpdesk Advisor- Plumb Centre So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the salary there are also benefits on tap - including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!, This is a full-time, permanent role working 40 hours per week Monday to Friday