Broker Support / Client Manager - Marsh Specialty

We are seeking a talented individual to join our Construction team at Marsh. This role will be based in Birmingham., The role : Broker Support / Client Manager - Marsh Specialty

As a key member of the team, you'llprovide intimate support to both the Client Executive and Broker, and administrative support of the placement process - new business and renewals. This extends from client / intermediary / market on-boarding, through to collection and distribution of premiums, as well as routine servicing of accounts.

This will demand an in-depth understanding of CE / Broker requirements, and clients within product lines and / or defined areas, in conjunction with technical knowledge.

We will rely on you to :

Where appropriate, ensure the loading of prospect details into MPower, and assist with both pipeline monitoring and due diligence queries.

Help develop requests for, and monitor progress of, on-boarding / due diligence of clients, intermediaries and markets, as well as routine reactivation ahead of renewals when required, using the appropriate system / process.

Assist CEs and brokers in the setting up and management of the placement within broking system.

Provide clear direction to Technical Servicing (PS / TS) through the Work Request Form (WRF).

Effectively manage / resolve queries, acting as the bridge between CE / Broker, PS, and clients / markets.

Ensure timely authorisation of documentation, and distribution to markets / client - debit notes, invoices and evidence of cover.

Check to ensure all correspondence between Insurer(s) and client is retained on appropriate files, using both electronic and paper systems.

Identify trends and develop MI to maintain and improve business best practice

Act as a link between TS and the practice to aid with query response and ensure awareness of the practices position and the systematic chasing of challenging clients / markets.

Previous administration experience ideally within a client management role

The will to process instructions whilst wanting to resolve backlog of queries

Confident and articulate verbal and written communicator

What makes you stand out :

Previous insurance or financial services based experience

Previoustrack record of clearing successfully backlog of queries

Previoustrack record of working with remote back-office

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

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Marsh, a business of Marsh McLennan (NYSE : MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin
color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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