Bucklers Mead and South Somerset hub 1st line technician

Are you passionate about IT and providing exceptional support to customers? Do you thrive in a dynamic, fast-paced environment and relish the opportunity to be part of a rapidly growing department? If so, you'll be delighted to know that the Midsomer Norton Schools Partnership is on the lookout for IT Support Specialists with a diverse skill set and a strong foundation in various IT support situations. As an integral member of our team in South Somerset, you'll have the rewarding responsibility of assisting our schools with their IT needs. From resolving IT issues to assisting in rolling out new IT systems for optimal performance, your role will be multifaceted and impactful. The duties are varied and no two days will be the same. You'll be actively engaged in providing both on-site and remote support, providing effective IT support to teaching and learning, and collaborating with various departments and schools to provide the best IT service. What Awaits You:

• A fulfilling and varied job that will introduce you to diverse hardware and software solutions.
• The unique opportunity to grow and evolve alongside our thriving business while enjoying the camaraderie of our friendly team.
• A platform to refine your customer service and technical skills, making a meaningful difference in our schools., Provide IT support to MAT schools, ensuring timely resolution of issues
• Visit schools as scheduled to maintain and troubleshoot ICT equipment
• Manage and maintain the IT inventory and assist in development projects
• Support desktop, application, server, and network tasks, including troubleshooting and basic software installations
• Ensure compliance with Health & Safety regulations and school policies
  
  Strong problem-solving skills
• Excellent communication and a friendly, helpful attitude
• Ability to prioritise and escalate issues when necessary
• Experience with cloud services, servers, and network support is a plus
  
  There are many advantages to working for us including 26 days' annual leave (rising to 31 after 5 years service) plus bank holidays (pro rata), access to a government pension scheme, sick pay scheme, cycle-to-work scheme, free eye tests and employee assistance helpline.