Business Admin Assistant Apprenticeship

Remit are delighted to be hiring on behalf of DSL Group in NG5. As a a Business Admin assistant your duties will include:

• Manage and prioritize incoming and outgoing correspondence, including emails, letters, and phone calls.
• Prepare and distribute meeting agendas, minutes, and other relevant materials.
• Maintain and update company records, databases, and filing systems.
• Assist with preparing and formatting reports, presentations, and other business documents.
• Conduct research and compile data to support business decisions and initiatives.
• Collaborate with internal teams to ensure effective communication and coordination.
• Handle confidential and sensitive information with utmost discretion and professionalism.
• Identify areas for process improvement and implement efficient administrative procedures.
• Serve as the main point of contact for customer inquiries, complaints, and requests via various communication channels
• Listen actively to customers, empathize with their concerns, and provide timely and appropriate solutions to ensure customer satisfaction.
• Resolve customer complaints and escalate complex issues to the appropriate internal teams, tracking their progress and ensuring timely resolution.
• Provide product information, technical assistance, and guidance to customers, ensuring a clear understanding of our products and services.
• Maintain accurate customer records and update customer information in the database.
• Identify opportunities for improvement in products, services, or processes based on customer feedback and collaborate with relevant teams to implement necessary changes.
Training to be Provided

Level 3 in Business Administration Functional Skills Level 2 in English & Maths (if required)