We have an exciting opportunity for a Business Administrator to play a key role in supporting the smooth operation of the West of England Specialist Gender Identity Clinic (WESGIC). This role involves overseeing administrative processes, ensuring efficient front-of-house management, and providing essential support to both clients and team members. As part of this role, you will have team leader responsibilities for the Reception Team, ensuring excellent front-of-house service. You will also be responsible for processing referrals for new clients, and handling telephone and email enquiries from both new and existing clients. This is a 12-month fixed-term contract, and we would welcome applications from existing members of Devon Partnership Trust who may be interested in seeking a secondment opportunity.,

• Team Leadership and Supervision: Manage and support the Reception Team, ensuring a high standard of customer service and efficiency.
• Referral Processing: Accurately process new client referrals, ensuring all documentation and information is recorded correctly.
• Client and Stakeholder Communication: Handle telephone and email enquiries from new and existing clients, providing accurate information and assistance.
• Administrative Support: Ensure all administrative tasks are completed efficiently, including data entry, record-keeping, and appointment coordination.
• Process Improvement: Identify and implement improvements to streamline administrative and Reception processes.
• Compliance and Confidentiality: Ensure adherence to all Trust confidentiality and data protection standards and guidelines.
• Staff Development: Support recruitment, training, and ongoing development of Business Support Administrators, providing guidance and supervision as required.
  
  We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

About Devon Partnership Trust We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do