Business Analyst (Customer and User Requirements)

Keele University have established a new Transformation Department to drive the transformation of our professional services. The team will focus on enhancing technology, business processes, and workforce skills to deliver improved service quality, greater efficiency, and a positive impact on the student experience. These newly created roles offer a unique opportunity to help shape the future of Keele University and play a pivotal role in our transformation journey., As Business Analyst (Customer and User Requirements), you will be responsible for supporting the delivery of exciting business change projects which are critical to the ongoing development of professional services at Keele University. The primary focus of the role is lead on the capture and analysis of customer and user requirements for services and through an analytical approach, ensuring data is converted to actionable insight for service design and change. Critically, you will work across services to map customer journeys and engage a wide variety of stakeholders carefully assessing current user experience and planning future service levels.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience. With a turnover in excess of £170 million, over 12,500 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found at https://www.keele.ac.uk/about/ Keele University values equality and diversity across our workforce and to ensuring our staff community is reflective of the diversity of our student population. In support of these commitments the University welcomes applications from individuals of Black, Asian and ethnic minority backgrounds for all roles.

The University recognises that its success depends upon the contribution and dedication of its talented staff. In return, we have a competitive benefits package available, including:

• Competitive rate of pay with annual increments within the grade
• Generous annual leave entitlement with opportunities to purchase additional leave
• Excellent staff pension scheme
• Access to continued personal, professional and career development
• On site 'outstanding' nursery
• Discounted health & fitness facilities on site
• Cycle to work scheme (subject to eligibility)
Please note that the starting salary will typically be at the bottom of the pay scale shown above The University is committed to operating flexible working practices wherever possible.