Business Design Lead

Keele University have established a new Transformation Department to drive the transformation of our professional services. The team will focus on enhancing technology, business processes, and workforce skills to deliver improved service quality, greater efficiency, and a positive impact on the student experience. These newly created roles offer a unique opportunity to help shape the future of Keele University and play a pivotal role in our transformation journey., As Business Design Lead (Professional Services) you will support the Director of Services Transformation to develop our approach to end-to-end service design and architecture, working alongside directorate leaders to shape the future design of services and their integration and successful implementation. You will use tools such as user research, stakeholder mapping, value proposition design, and business modelling (including lean and agile approaches) to define what good looks like and determine how that can be delivered to service users. In collaboration with a team of Business Analyst (your direct reports), you will have a strong focus on identifying and delivering on opportunities for streamlining business processes and enhancing the use of digital systems and technology to significantly improve and automate workflow to both boost staff productivity and user experience.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience. With a turnover in excess of £170 million, over 12,500 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found at https://www.keele.ac.uk/about/ Keele University values equality and diversity across our workforce and to ensuring our staff community is reflective of the diversity of our student population. In support of these commitments the University welcomes applications from individuals of Black, Asian and ethnic minority backgrounds for all roles.

The University recognises that its success depends upon the contribution and dedication of its talented staff. In return, we have a competitive benefits package available, including:

• Competitive rate of pay with annual increments within the grade
• Generous annual leave entitlement with opportunities to purchase additional leave
• Excellent staff pension scheme
• Access to continued personal, professional and career development
• On site 'outstanding' nursery
• Discounted health & fitness facilities on site
• Cycle to work scheme (subject to eligibility)
Please note that the starting salary will typically be at the bottom of the pay scale shown above The University is committed to operating flexible working practices wherever possible.