Business Improvement Specialist (Assurance)

The Business Assurance team underpins TRA's ability to assure the end-to-end customer journey, preventing any overbilling and under billing, enabling root cause management and driving process improvements to protect BT's brand value and improve customer experience. This is done by designing, building & executing effective assurance & regulatory controls. This role focuses on Root Cause analysis, management and the ability to manage and reduce that risk This role matters because in an ever-changing environment, it is imperative that we bridge the gap between operational and transformational programmes that underpin BT's objectives. There is a specialist need to understand the ongoing transformations across the business, identify the impacts and drive the required outcomes for the Assurance area.

• Create and maintain a standards and governance procedure for Root Cause analysis and management for the TRA Business Assurance function. Is able to use exception data to prioritise root cause focus to highlight and reduce risk.
• Has a high level of Continuous Improvement knowledge, is able to use CI tools and methodology to determine root cause to the most granular level.
• Has a good understanding of BT's CFU's and product types along with BT's systems architecture
• Has excellent stakeholder communication, engagement and influencing skills
• Has excellent organisation skills and is able to priories and work to deadlines
• Will engage with various stakeholders within TRA Assurance, Digital, Assurance Operations and the business
Skills and Experience Business Assurance Knowledge - you will need a very strong grounding in business / revenue assurance concepts and methodology, and risk management domain. Product & Business Knowledge - have subject matter expertise and knowledge of CRM & Billing processes, systems and telco product offerings Project Governance - a good understanding of project lifecycle & management principles Strong stakeholder management and communication skills as this role underpins common goals Assurance, and working collaboratively is key to achieving them An agile mindset, in an ever changing environment it is essential to have a 'can do' attitude with the ability to adjust and adapt to new ways of working and proactively problem solve whilst managing multiple pieces of work with tight timescales. Essential - Significant Telco Experience in Assurance roles, Business improvement & consultancy roles Desirable - BQF Lean Practitioner accredited Desirable - CISA/CRISC qualified

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.


• 10% on target bonus
• BT Pension Scheme; minimum 5% employee contribution, 10% BT Contribution
• 25 days annual leave (plus bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Discounted BT Broadband, TV and Mobile packages
• Access to 100s of retail discounts including BT Shop