The Business Service Administrator will play a vital role in supporting the day-to-day operations of the service yard, ensuring the smooth running of operations under the scope of the contract.

You will work alongside the Team Leader, assisting in the maintenance of high service levels for one of the largest shopping centre accounts in Europe.

This role offers a fantastic opportunity for growth, with plenty of scope to learn and upskill within the contract, paving the way for future progression., In this position, you will be the first point of contact for contractor and courier queries, ensuring that all jobs are logged efficiently and accurately for facilities management., Allocate jobs for engineers, raise POs, and respond to supplier quotes.
Assist in the smooth running of the logistics office, ensuring daily operational needs are met.
Maintain health and safety compliance with Client and ISS requirements.
Support emergency response procedures and enforce Service Yard rules.
Manage and monitor the Delivery Management System (DMS) and contractor access requests.
Oversee helpdesk operations, ensuring emails and calls are handled efficiently.
Log reactive jobs onto Westfield's FSI Concept CAFM system.
Liaise with customers to maintain high service standards and ensure compliance.
Provide information and assistance to retailers, suppliers, and couriers on delivery and contractor access.

Your ability to organise, prioritise, and manage multiple tasks will be essential in maintaining operational excellence and ensuring all service requests are addressed promptly.

This role offers an exciting environment where you'll have the chance to develop your skills in a fast-paced, dynamic setting, working with a team that's committed to delivering top-tier service.

If you're looking for an opportunity to gain hands-on experience in facilities management, improve your skill set, and take on new challenges, this position could be the perfect next step in your career., No set qualifications required, but FM or Microsoft certifications are beneficial.
Proactive in dealing with issues and logging jobs.
Ideally has financial skills or experience raising POs and handling quotes.
FM experience is advantageous.
Knowledge of health and safety is beneficial.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.