You will need to have good communication skills, IT skills, and literacy levels with an ability to deliver good quality service to a range of people within and outside the team. You will be: Answering and filtering calls to YJS in relation to all areas of YJS work, including court work and facilitating requests for 'Appropriate Adults' for children who are in Police Custody. Processing data and documents to support YJS practitioners, including Court files, results etc. Receiving and processing information, initial contacts, and referrals from other agencies such as Police, Probation, Health, and Social Care. Entering information and outcomes on the YJA case management system (Core+) to ensure accurate records are made and maintained. Updating Core+ as required to ensure actions/decisions are recorded and can be communicated in a timely manner. Other responsibilities include:

• Ordering stationery for the YJS team
• Taking minutes of YJS team meetings.
• Dealing with routine correspondence and general administration
• Providing ad-hoc Business Support tasks to the YJS Team
• Supporting the YJS Service Leader and Team Leaders with management reports, statistics, and data.
  
  You will need to have/be
Experience of working within a customer service role, which is essential. It would be advantageous if this includes experience working Children's and/or Young People's Services. Excellent telephone, and face to face communication skills to be able to deal with a very wide range of callers - some of whom might be very distressed or angry. A customer-focus (internal and external) and demonstrate consistently high standards of customer care and customer service. Able to respond appropriately to enquiries from parents/carers who may be anxious or emotional due to issues concerning the safeguarding and well-being of children. A good listener as you will need to get the right information from a caller in order to put them in touch with the right people in the office. Empathy for others as you will be dealing with some difficult and upsetting situations. Able to demonstrate personal resilience and professionalism when exposed to explicit and emotionally challenging information. Strong organisational skills and have a good attention to detail and level of accuracy and a good working knowledge of Microsoft Office and confident using IT systems (outlook/word/excel/databases) to undertake the admin tasks of the role.

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We are looking for an experienced administrative assistant to support the Youth Justice Service.Permanent contract, salary£24,420 - £25,652 pro rata, per annum, working18.5 hours per week (Wednesday 8:30am- 12.45pm, Thursday 8.30am-5.00pm and Friday 8.30pm-4.30pm) based at Portsmouth Civic Offices. The Service The Youth Justice Service is situated in the Children, Families and Education Directorate of Portsmouth City Council. As a service we take pride in our work by valuing others, focusing on what's important so that we make a real and positive difference. We are a multi-disciplinary, partnership organisation that works both within Children and Families Services and the wider Youth Justice System. The YJS has one principle aim which is to prevent offending and reoffending behaviour by children and young people (10 - 17 years of age).