Business Support Officer

An exciting opportunity has arose to join our Pharmacy, Optometry and Dental team (POD) as a Business Support Officer. This role is a key part of the business support functions to primarily support with business needs, therefore we are seeking an organised and efficient administrator to join the team. The core responsibilities include :

• Provide a high level, professional and confidential PA service, covering all aspects of secretarial, administrative and organisational support
• Provide diary management and administrative support for the wider senior team as necessary
• Arrange meetings and events and support the handling of travel and accommodation bookings
• Timely preparation and circulation of agendas, secretariat / minute taking as required.
• Support the Business Manager in HR and recruitment - arranging interviews, and tracking annual leave
• Support procurement, including raising purchase orders and receipting invoices.
• Assist in the production of reports, statistics research and other operational duties as required
• Administrative support for governance and assurance requirements
• Monitoring of shared inboxes including holding the pen on FOI's etc, AsBusinessSupport officerthe post holder works as part of this dynamic high-profile team providing an effective strategic support function delivering improvedaccess to general practice services.
The post holder will form part of a team working across the Primary Care Group and assigned tosupportprogrammeareas according to overall strategic priorities and resource needs. Primary Care Group programmeareas currently include :
• Primary Care Commissioning
• Primary Care Insights and Delivery
• Improving access to general practice services
• Community Pharmacy strategy, contract negotiation & commissioning
• Dental and Optometry strategy, contract negotiation & commissioning
In addition, the post holder may be asked to undertake any other reasonable duties required. It should be noted that as programmes are evolving portfolios may be subject to change over time as the work develops. This job description will therefore allow full flexibility for the post holder to lead priority projects in an evolving way, across the directorate., NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met., In particular, the post holder will :
• Provide a high level, professional and confidential service to the Deputy Directors, covering all aspects of secretarial, administrative and organisational support, with a key responsibility being diary management;
• Provide high quality and efficient project and administrative support, including information management, supporting project reporting and analysis.
• Organise meetings / events (including those with local sites and other external stakeholders), ensuring attendees receive accurate and timely information and that agendas are circulated in advance
• Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
• Ensuring that all communications materials are up to date and communicated through appropriate channels, liaising with stakeholders where appropriate.
• Supplying the relevant information required for financial management, supporting the Business Manager raising purchase orders, checking invoices for payment etc.
• Support the management of projects across the units
• Have lead responsibility for discrete pieces of work
• Running and collating reports which may include reports to the Board and senior management as required.
• Developing and maintaining effective electronic filing systems, to ensure that information is kept securely and is accessible to other members of the team
  
  Experience of working in a range of administrative roles in the NHS or similar organisations
• Experience of using common IT packages such as Excel, PowerPoint and Microsoft Teams
• A keen interest in learning and developing their skills, Educated to Degree level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. (2), Significant administrative / secretarial experience including initiating and maintaining office systems (4)
• Significant previous experience in a senior administrative or business support role or equivalent experience of working in a large, complex organisation
• Advanced knowledge of Microsoft Office software applications (Word, Excel, Power point, Outlook etc.)
• Significant experience in providing a confidential personal assistant service to Deputy Directors or above., Ability to 'multi-task', managing own workload and that of others, often with conflicting pressures, without supervision and within specified timescales
• Excellent time management skills with the ability to re-prioritise.
• Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others' workloads to changing and often tight deadlines
• Problem solving skills and ability to respond to sudden unexpected demands
Values and Behaviours Essential
• Commitment to and focused on quality, promotes high standards in all they do
• Understanding of and commitment to equality of opportunity and good working relationships
  
  The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by :
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.
  
  To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher.