Business Support Officer

Pro-actively support the Continuing Healthcare Business Manager in the provision of administrative support to the entire CHC team and associated services. This will include providing PA duties to Head of CHC, business, secretarial and administrative support to the Continuing Healthcare process and associated work streams. This includes a range of minutes and reports which once agreed are shared with a range of stakeholders and partners, members of the public and legal representatives. File preparation, collation of information in response processes including SAR/FOI requests. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager, and as changes in legislative frameworks dictate., To be thoroughly conversant with the National Framework for NHS Continuing Care (CHC) and ensure that the policy is efficiently and consistently applied as part of the administrative process and implement any proposed national changes.

To ensure that the administrative processes for the management of continuing healthcare requests accords with National and Local Policies.

Support the CHC service with secretarial and administrative systems, process and procedures to support efficient day to day operations of the CHC team.

The post holder will be required to demonstrate initiative in organising their own workload as well as working independently. There will be an expectation for the post holder to be highly motivated, flexible and enthusiastic.

To undertake ad-hoc support for project work as delegated by the CHC Business Lead.

To be able to work, predominantly under supervision, but be able to prioritise an unpredictable workload and ensure competing priorities are delivered as expected in a timely manner and within the policies and principles of the ICB standards.

To maintain constructive relationships with a broad range of internal and external stakeholders. Attend team, CHC panel, retrospective and Local Resolution meetings, to take and transcribe minutes and reports.

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.