Business Systems Support facilitator

We are looking for an experienced Business Systems Support facilitator who will be responsible for producing and delivering training packages and adhoc support to enable users of specific Children's IT systems to deliver the standard of quality recording required. The postholder will support the use and development of computer and information systems within Children's Services for the purposes of performance and information management and the delivery of quality services. A few of the main tasks are:

• To fully understand processes and ICT systems relevant to Children's Services
• Attend meetings relating to system developments/implementations to gain knowledge to produce appropriate training packages.
• Produce training course content, guides and process maps using sound knowledge/experience of systems, processes and reporting requirements.
• Set up of appropriate on-line training courses for all systems.
• Deliver front line system training based on sound knowledge and understanding.
• Provide support, advice and guidance to system users, drawing on experience and knowledge gained whilst working in this area.
• Link between operational staff and Business Systems Support to improve the user experience.
• From support and training, identify and where appropriate escalate to the appropriate operational Team Leader/Group Manager any individual performance issues which require further attention.
• To assist with the development and delivery of relevant information and knowledge management strategies, in particular work associated with the delivery of the transformation of Children's ICT systems.
• Support the implementation of policies and new legislation by updating support and training packages.
• Support service areas with specific requirements to meet workforce planning and development needs.
  
  Telford & Wrekin Council is an award winning council, and we were recognised as Local Authority of the Year 2022 at the Municipal Journal Awards, and the Association for Public Service Excellence Council of the Year in 2021.
At Team Telford we work hard to protect, care and invest to create a better borough and our employees are at the heart of everything we do. Having the right people, with the right skills, in the right roles allows us to deliver the excellent services that residents and businesses on the borough expect from us. Our friendly and passionate teams are trusted by leaders and managers to deliver this ambition. We invest and nurture our workforce and support our employees to develop and thrive. The better we are the bigger difference we make to the people we serve.

In return we also offer a great range of benefits including competitive salaries, flexible working hours and work arrangements, employee discounts, salary sacrifice schemes, a local government pension scheme and generous annual leave entitlement. At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice and we know we are stronger and better connected as a result. We welcome applications from people from all backgrounds and where our data shows that specific groups are under-represented within our workforce, our adverts will actively encourage applications from these groups. We are also proud to be a Disability Confident Employer, committed to recruiting and retaining people with disabilities or other health conditions. You can find out more about this and our 'guaranteed interview scheme' here You can also read more about our Recruitment and Selection Policy and Recruitment of Ex-Offenders here and the Transgender & Non-Binary Inclusion Policy commitments here