To provide a professional, proactive, customer focused service to the organisation and all customers, both internal and external. The role will be working in one of the following areas;

• Libraries and face to face customer service
• Business Support covering support to a range of services across the organisation
• Executive and Councilor Support and Weddings, Meetings and Events services
• Quality assurance and system and service development, Communicate effectively with internal and / or external customers / service users. Act as point of contact for the service. Provide information and resolve problems, within scope of role, escalating to line manager as required.
• To work with colleagues and team leaders to identify areas for improvement, ensuring the support offer remains appropriate for all service users.
• Organise and maintain records and documents using the appropriate council process / system.
• Create documents, reports, correspondence from the information provided, using standard formats and software
• Utilise system information to ensure work is delivered and prioritised in order. Develop system and other tools to support delivery of work.
• Process expenditure requests, invoices and other financial documents, handle payments and expenses claims and other financial administration as necessary.
Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager.
• Act in accordance with all policies and procedures which apply to the job and understand the reasons for this.
  
  English and Maths Qualification
Relevant NVQ Level 2 or 3 qualification, As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method., Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.