Call Centre Operative

We are looking for call centre operatives who have a drive and passion to make a difference to peoples lives, to be able to work well as part of a team and have good problem solving and excellent interpersonal skills with an empathetic nature. You will possess excellent communication and IT skills and have a professional telephone manner and the ability to remain calm under pressure. As well as the call handing service and associated administration duties there is a requirement to deliver driving duties, and any task associated with this duty due to business need. You will be required to carry out the driving duties in a safe and legal manner ensuring that the vehicle is driven along with the passengers in full compliance with the full driving regulations and codes, principally the Road traffic Act and the Highway Code., As a representative of Badger, you will ensure that and exceptional end to end service is provided. To provide a call handling service and associated administration duties as well as this, there may be the requirement to deliver driving duties, and any task associated with this duty due to business need.

• To take telephone calls from [patients in a professional and courteous manner]
• To record all essential information accurately
• To prioritise calls that will be passed to 999
Required to chauffeur multi-purpose clinicians to and from home visits within the Badger operating area. This is an essential service not an emergency service therefore CCOs do not have special priorities over other road users. CCOs must ensure that all driving duties as required, are carried out in a safe and legal manner ensuring that the vehicle is driven along with the passengers in full compliance with the full driving regulations and codes, principally the Road traffic Act and the Highway Code. As part of the role a full licence will be required, and a clean licence is preferred.

For insurance purposes, no person under the age of 25 or over the age of 25 but holding a full licence for less than 3 years will be permitted to drive a Badger vehicle.

Badger Group is a social enterprise that works with key stakeholders including NHS Trusts, local authorities, local Councillors & MPs and GPs to deliver best patient care.