With 170,000 car movements and 15,000 parking spaces each year, our car parks are a crucial part of the airport experience. As a Landside Team Leader, you'll be at the heart of operations, ensuring an effortless customer journey from arrivals to departures.
Lead from the front - Motivate and support your team to deliver an exceptional customer experience.
Drive performance - Use data and insights to manage traffic flow and meet key performance targets.
Champion safety - Manage operational Health & Safety, conduct risk assessments, and foster a safety-first culture.
Communicate with impact - Keep your team engaged and informed with regular updates.
Develop talent - Provide coaching, feedback, and people management to ensure team success.
Advocate for excellence - Identify opportunities for improvement and help implement positive change.
What will make you successful in the role?
Proven leadership experience - Confident in giving feedback, motivating teams, and delivering results.
Strong communication & IT skills - Ability to engage with both customers and colleagues effectively.
Customer-facing experience - Passionate about delivering outstanding service.
Problem-solving abilities - Quick thinking and adaptable in a fast-paced setting.
A team player - Ready to lead by example and drive a culture of excellence.
Equal Opportunities & Reasonable Adjustments
At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.
We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
You can contact the team by emailing HR.Recruitment@MAGAirports.com
Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity

East Midlands Airport is more than just a travel hub-it's a thriving, fast-paced environment where careers take off. Part of MAG (Manchester Airports Group), we connect over 4 million passengers to 80+ destinations annually and are the UK's leading provider of pure freight services.
Part of the largest UK owned airport operator group, MAG, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You'll also have access to some great benefits including:
24 days holiday + bank holidays
Free on-site parking
Discounted public transport
Exclusive company discounts on shopping, travel & more
24/7 Virtual GP service
Care Concierge service for family support