As of 1st April salary will increase to 12.21 Per Hour
Overall Responsibility
To provide a personal care & support service to a diverse range of vulnerable customers within our communities. Treating everyone with dignity and respect to meet their individual needs whilst promoting independence in a safe environment.
Key Responsibilities
+ Assist customers with personal care and needs in line with their care plans if required.
+ Empower customers to maintain and establish positive relationships in the wider community.
+ Provide practical support to customers for essential daily living tasks.
+ Be key worker for allocated customers to develop an understanding of their requirements and best meet their needs.
+ Assist with the creation of support plans and work with external parties in achieving the best outcomes for customers.
+ Encourage customers in developing and maintaining independence and emotional wellbeing.
+ Ensure customers are supported in a safe and caring environment with the confidence to raise issues
+ Recognise changes in customer behaviours and potential safeguarding issues associated. Respond and challenge in an appropriate and empathetic manner
+ Work with colleagues to maintain accurate customer records
+ Work closely and cooperatively with external agencies and family members to offer customers a cohesive care and support service to develop and/or maintain independence
+ Undertake risk assessments for customers and administration and recording of medication in line with care plans
+ De-escalate challenging behaviours in a way that respects customers whilst showing respect and limiting any impact on other customers or colleagues, + To understand and comply with MTVH?s safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization.
+ Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.
+ Play an active role in contributing to effective cross team working and provide cover for colleagues as required.
+ To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy.
+ To comply with MTVH?s Health and Safety policies, procedures and processes and to promote health and safety compliance for all.
+ To act at all times within MTVH?s policies, procedures and code of conduct and uphold MTVH?s commitment to Equality and Diversity
Please note :- we do not currently offer visa sponsorship.
What?s in it for you?
Our benefits include:-
+ 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
+ 2 volunteering days per year for things like helping out in local communities
+ An additional ?Beliefs day? once a year to have an extra a day off
+ Supported family friendly approach with extended parental leave
+ Enhanced pension with matched contributions of up to 9%
+ Option to buy or sell up to 5 days annual leave per year
+ Life assurance cover 3 x your salary
+ Cycle2work scheme
+ Hybrid Working - Dependent on job role and department
+ Health cash plan scheme for your everyday healthcare needs which you can add your family members too
+ Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan
+ Access to extensive learning and training opportunities with Wisebox platform
+ Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
+ Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
+ Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

+ Collaborative team player
+ Empathy and respect
+ Compassion
+ Open minded and a commitment to equality, diversion and inclusion
+ Flexible approach
+ Commitment to safeguarding customers
Skills/Experience
+ Experience of working with vulnerable adults
+ Level 1 Health & Social Care or willingness to work towards
+ Basic IT literacy
+ Good verbal communication skills
+ Able to read, write and understand basic English

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
+ Gender
+ Ethnicity
+ LGBTQ+
+ Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!