We have an exciting opportunity for a highly motivated individual who has a passion for delivering excellent customer service. As a Property Enquiries Case Manager, you will be part of a national customer facing team within the Estates and Facilities Management division. Working alongside internal and external customers including managing agents, legal teams, other government departments and the public, you will be researching and responding to customer queries within the National Highways estate. The role will involve resolving a variety of queries such as land ownership, fly tipping, access rights and trespass, on the land around our network of motorways and major roads. You will use your analytical skills to gather and interpret geospatial, legal and property-related data in accordance with legislation and policy. This role will be worked on a hybrid basis, with an office base location within one of our National Highway's offices. There will be a requirement to travel and work from the Exeter office twice a week.

• Providing excellent customer service by investigating and resolving property and land queries relating to the company's estate. Providing customers, stakeholders and the wider organisation with accurate advice about the company's land ownership.
• Working collaboratively with solicitors, managing agents and Local Highway Authorities to support the resolution of Health and Safety incidents.
• Managing cases by interpreting common property law, statutory legislation and orders.
• Managing customer expectations and closing property queries to meet business targets and prioritising workload to respond to changing priorities.
• Maintaining the company's property, financial and other administrative records accurately by complying with statutory requirements and internal procedures along with identifying and minimising health, safety and welfare risks to colleagues and stakeholders.
  
  A proven track record of working with a range of internal and external stakeholders as well as strong written and verbal communication skills to provide good customer service.
• Evidence of the ability to analyse, interpret all relevant information to make informed decisions and to convey complex information effectively to non-technical audiences.
• Ability to utilise computerised mapping systems effectively and efficiently for case management, finance, document storage and retrieval.
• Strong delivery focus with demonstratable experience of using initiative to prioritise workload whilst adhering to tight timescales.
• Attention to detail with high levels of accuracy in all aspects of work.
  
  Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Business Services plays a crucial role in supporting the efficient operation and growth of the strategic road network. We provide a wide range of essential services across the organisation, ensuring that all functions run smoothly and effectively. We work behind the scenes to support the delivery of high-quality infrastructure and services, ensuring that National Highways meets its commitments to safety, sustainability, and customer satisfaction. Our key areas of focus include procurement, finance, human resources, IT, and strategic planning. We ensure the company operates efficiently, delivers projects on time and within budget, and meets the needs of stakeholders. By offering expert advice, managing resources, and driving operational excellence, we support National Highways in achieving its mission of maintaining and improving the road network across the country. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds. Why you should join us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation.

We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package
• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
And we are
• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year
If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:
• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Qualifications and/or professional membership check (if applicable)