Case Officer

Aster Group are offering an exciting part time opportunity to be part of a new team of Case Officers. The role consists of taking ownership of service requests and complaints. You will be working closely with colleagues and customers to conduct thorough investigations to arrive at a fair resolution that delivers a compliant, customer focused complaint service. You will need excellent written and verbal communication skills to keep the customer informed, including writing formal complaint response letters. You'll be organised and effectively manage your case load and commitments to ensure timely resolution and pro-active customer communication. You'll work closely with operational leaders to deliver complaint resolution and identify learning to improve service delivery. The nature of this role enables flexible working and you are able to work from home. You will be required to work over core hours, working at least four days per week. There is regular travel to our offices for team meetings, training or working together days. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
• A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues' careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
  
  Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.