Catering Team Member / Kitchenette Assistant Monday-Thursday (4h each day)

Provide exceptional customer service to corporate clients, ensuring their needs are met and exceeded.

• Enhance and uphold a 5-star standard of service, providing exemplary reception, meeting room and hospitality bookings and top-notch catering support.



• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.



• To always maintain the highest levels of personal presentation and adhere to the uniform presentation standards at all times.



• To meet and greet all visitors professionally and cheerfully.



• To ensure all client environments, reception lobby, waiting areas, corridors and meeting rooms are maintained to highest standards of tidiness and cleanliness. To serve as an information source for clients.



• To maintain the standards detailed in the reception SOPs / KPI's at all times.



• To be approachable and interact with clients/internal staff of all levels in a professional manner, always displaying an understanding of your role as a subcontractor.



• To adhere to all the procedures as described in the reception and catering operating manual.



• Collaborate with line managers to develop and implement standard operating procedures, ensuring consistency in service and quality.



• Ensure the locations are well-presented and as clean and tidy as practically possible.



• To inform hosts as appropriate of the arrival of their guests.



• To issue and control visitor security passes.



• To monitor waiting areas to ensure visitors are collected/attended to in a timely fashion.



• To liaise and interact with security to guarantee a safe working environment for all visitors and staff.



• To undertake checks of meeting rooms to ensure they are kept clean, tidy and fully operational in terms of services and supplies prior to all meeting start times.



• To liaise closely with the Baxterstorey catering team to ensure an efficient and consistent level of service is achieved.



• To liaise as appropriate with the Facilities Helpdesk, Security and Catering teams over conference bookings and any specialist requirements.



• To act as fire marshal in the event of a fire evacuation.



• To be customer focused on all times, by being visible at the reception desks and during large events.



• To book taxis for clients when required.



• To book meeting rooms, events and drink trolleys as requested.



• To chase room booking missing information and compile reports appropriately.



• To act as a Welcome Host and engage with clients on their arrival.



• Have an awareness & develop relationship with key people within the business.



• Ensure attention to detail with all aspects of service.



• Actively participate in the reception team meetings.



• To report any maintenance issues with the Facilities Helpdesk where necessary.



• To gather and pass on any client feedback to line manager.



• To suggest ideas for developing and evolving the reception services and assist in implementing these ideas.


Specific Responsibilities-Hospitality Support:


• To assist in day-to-day operations of kitchenettes by replenishing stock, managing supplies, upholding cleanliness standards, and addressing any customer concerns. Competent in understanding and maintaining coffee machines and kitchenette inventory.



• To assist in day-to-day provision of food and beverage services for meetings and events, ensuring adherence to company standards. Responsible for preparation, delivery, collection, and presentation of hospitality services to guarantee the highest level of client satisfaction.



• Support Events operations by managing bookings and quotes, enforcing Food Hygiene and Health & Safety regulations, and to assist in preparation of reports for senior management. This role will require occasional work with evening functions
  
  Shows sincere enthusiasm about this position and is passionate about delivering extraordinary services and amazing customer moments.



• Has great human skills (listening, empathy, patient, know how to have a difficult conversation and get the best out of people).



• A strong communicator with high energy, who can easily interact with colleagues and guests.



• Proactive with a positive attitude and the ability to bring creativity, fun and flair into the everyday.



• Is committed and with a desire to continually learn and improve.



• A team player with the ability to motivate, encourage, empower and inspire others., Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• 28 Days holiday inclusive of bank holidays


• Bespoke training and development


• Pension


• Discounts available from HAPI app, from high street shops to holidays and cinemas


We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey.