Claims Executive / Manager

At Five Insurance Brokers (part of Brown & Brown Europe) we are currently looking for an experienced Claims Executive/Manager to join the professional and welcoming team based out of the office near Ipswich (Martlesham). Five Insurance Brokers possess a wealth of experience enabling the provision of independent advice and specialist expertise in various trade sectors whether it be construction, manufacturing, transport, waste process or the food industries. The objective being to provide unbiased and informed choice, fantastic customer service and market buying power that delivers the right insurance protection. In this role you will be a client facing, technically minded, Claims Exec/Manager that can look after an allocation of clients for Five and can also manage a team and help develop them. This is a good long term opportunity that will suit a person with strong claims knowledge in both commercial insurance and personal lines and someone looking to progress by taking on wider responsibilities and managing others. The day to day:

• Manage/handle allocated client claims, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, liaising with Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, ensuring swift settlement of claims and maintaining accurate computer records.
• Produce statistics, reports and information as required
• Establish close links with clients, Insurers, loss adjusters, engineers and other relevant parties.
• Attend client meetings with Account Executives.
• Be conversant with and adhere to the Company's Complaints Procedures.
• Be conversant with Company Procedures Manual and the requirements of the FCA and to implement and maintain procedures as stipulated.
• Ensure compliance with Health and Safety legislation and requirements and to highlight and report any relevant situations.
  
  Proven long term experience working in a claims environment - either within Broking, Insurer or Loss Adjusting.
• Excellent communication & presentation skills
• General insurance claims experience spanning a cross-class of personal lines and commercial insurance products.
• Technically minded and happy to accept referrals for technical opinion from peers/direct reports.
• Qualified to ACII level desirable but not essential.
• Proactively arrange and manage client meetings to review claims experience, offer trend analysis and advice on improving claims loss ratios
• Ability to lead, motivate and develop a team of claims professionals.
• Desire to mentor & coach junior members of the team.
• Acturis insurance broking software knowledge is an advantage
• Proficient in the use of Excel, Word, & Powerpoint
  
  Competitive/Negotiable salary package & additional benefits
• Joint Pension contribution scheme
• Career progression