Claims Progression Team Leader

In this role you will be responsible for the organisation and allocation of daily operational tasks within the team. This is an exciting time to join as this is a new team within Arval, and you will be involved in the launch of our new system from day one. This role will also support our team Manager with 121's, as well as supporting our specialists with queries on accident claims. This will involve speaking with suppliers, internal and external stakeholders and managing customer expectations throughout every step of their claim. Some of your key responsibilities will include:

• To lead and organise the Accident Management Claims Progression team
• Acting as a Subject Matter Expert (SME) relating to Accident Management claims progression and the Claims Management System
• Being the first point of contact for escalations, demonstrating ownership and resolution to ensure customer/supplier satisfaction
• Provide management information reporting to Accident Management Team Manager and other relevant stakeholders
• Effectively cascading information and training requirements to your team
• Assisting the Accident Management Team Manager with improvements to working practices and system efficiencies
  
  We are looking for someone with good time management and organisation. You will ideally have good customer service experience and evidence the 'customer first' principles.
You'll also be able to demonstrate:
• High levels of customer service and empathy
• Excellent written and verbal communication skills, ability to adapt your to different audiences and operational requirements
• People management skills, perhaps will have managed a team in the past
• Some knowledge of accident management would be beneficial, but by no means essential
  
  We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers.
Culturally, we're a friendly bunch - more human than corporate - and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles - whatever our customers' mobility needs, we have a solution to offer., Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers - large international corporates, SMEs and professionals - tailored solutions that optimise their employees' mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval's customer promise, are delivered in 29 countries by over 6,500 employees. Arval's total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017). Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.

We offer a basic starting salary of up to £32,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days. We also provide a comprehensive benefits package, including:
• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference? Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.