Clerical Officer

Greet people attending the reception area, ascertaining their requirements and respond to those requirements accordingly including the recording of their attendance for clinic appointments and scans.

Assist in booking appointments for patients as directed by clinical staff and management team.

Provide a telephone service responding to queries and relaying messages as necessary including liaising with other departments where appropriate and taking patient treatment requests.

Record all admissions and discharges on the ward on appropriate databases (e.g. HIVE).

Register patients on the Meditex (IVF EPR System) and update where required in a timely manner.

We are eager to a candidate who are highly motivated, enthusiastic and who enjoy a challenge to join our large and diverse team in a very busy yet rewarding environment. On joining the Reproductive Medicine Department the successful candidate will be part of an experienced team who are committed to providing a high quality booking and scheduling service.

The role of the Clerical Officer requires attention to detail, organisation and prioritisation skills. Answering calls from patients, arriving and directing patients within the department and booking appointments.

The successful candidate will have excellent communication skills and will demonstrate flexibility being committed to improving the patient experience.

MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.