Client Affairs Service Officer

The Client Affairs Service plays a key role within Adult Social Care & Safeguarding by supporting vulnerable people who lack the mental capacity to manage their own finances by acting as court appointed Deputy or Department for Work and Pensions (DWP) approved Appointee. The service aims to enhance the wellbeing of our customers whilst keeping them safe from financial abuse and ensuring their independence and choice are maintained.Main Responsibility We have a hardworking and busy administrative team which ensures that clients finances are well managed in their best interests. As a member of the team, you will:

• liaise closely with the client, their carers, family and friends to enable the client to live as independently as they can.
• be responsible for managing all of the client's finances including utility bills, bank accounts, occupational pensions, DWP benefits and investments.
  
  Working within The Client Affairs Service requires teamwork, good organisational skills and a good level of competency using IT systems.
You will also need:
• An understanding of the Mental Capacity Act and how it applies to Deputyship
• Knowledge of working with vulnerable adults who lack mental capacity to manage their own finances and property
• To plan and prioritise work to meet deadlines and work effectively under pressure
• Experience of working in an administrative or finance function
• Knowledge of benefits and pensions payable to people by DWP.
• The ability and experience to operate a computer-based information system and use Microsoft Office packages
• Experience of working with internal & external customers to provide an excellent quality service
"We're happy to talk flexible working"

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too. Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire