We have an exciting new opportunity for a Client Services Representative to join our team, to support the frameworks in our Liverpool Supercentre . The day-to-day requirement of this role is to be the designated sole point of contact for Key Clients; to ensure their day-to-day requirements are understood, met, and supported to the highest standards and to ensure all compliance and reporting requirements are fulfilled for both the Client, and internal stakeholders. As a Client Services Representative, you'll get to:

• Provide customer KPI reporting and other performance reports / presentation packs / dashboards, where required, ensuring 100% compliance and data accuracy.
• Arrange and facilitate customer framework review meetings and present the produced reports directly to the customer.
• To build close working relationships with Key Account Clients, ensuring we deliver outstanding quality of service at all times.
• Support Account Managers to develop our Key National Accounts to maximise on potential revenue streams and provide administrative support.
• Attend review meetings with Accounts Managers and Key Account Clients, recording detailed minutes and actions where required.
• Engage with Selwood branches, providing them with specific customer requirements and ensuring all specific customer service levels are achieved, in-line with the customers' expectations and agreed timescales, ensuring 100% compliance.
• Utilising customer portals and work order management systems to upload information, purchase order management, and invoice reconciliation on both the customer and Selwood systems.
  
  Experience working as a point of contact for key accounts and then communicating outwards.
• Strong communication skills both written and verbal.
• Proven experience of being able to analyse data on Microsoft Packages such as Excel / Word / PowerPoint.
• Compliant accurate record keeping is important to this role.
• Ability to act proactively / be forward thinking whilst maintaining a methodical, attention to detail approach.
• Ability to build and maintain good customer relationships.
• Ability to prioritise workload.
• Literacy and Numeracy Skills
• Ability to stay calm under pressure.
• A proficient level of problem-solving skills.
• Pump hire or allied industries experience would be advantageous but not essential.
  
  Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.
This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year's success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.

We understand balancing work and life commitments isn't always easy, that's why we've designed our benefits package to support you in all areas of life.
• Competitive salary
• Eligible for company bonus scheme (annual and quarterly payments)
• Medicash Scheme - medical expenses scheme (access to 24hour online GP services, discounted gym memberships
• Pension scheme with contribution based on total earnings not just salary
• 25 days holiday + 8 Bank Holidays
• Increasing annual leave entitlement with long service
• 3x your annual salary life insurance (DIS)
• Support for development and training
• Employee assistance programme (EAP) & access to Mental Health first aiders
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
• Employee referral scheme
This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.