We have an exciting opportunity for an experienced, full time Client Support Administrator to join our helpdesk team at our office at The Wellcome Genome Campus Hinxton, to support Wates FM helpdesk in delivering a comprehensive, first-class, maintenance service and client support. This role provides a positive, professional, and seamless link between all members of the client support team and to support all staff working on the account and ensures the effective provision of help desk administration., · Workflow management of all jobs through CAFM system. Logging, updating, closure and reporting against all PPM and reactive tasks to hit client KPIs.
· Assignment and allocation of jobs to be tasked through the Client support manager.
· Occasional support with assisting and raising POs
· Dealing with engineers and subcontractors daily
· Scheduling in works with contractors and client
· Booking in contractors and visitors to site
· Liaising with managers and clients daily
· Administration and management of compliance records and documentation through ACT, Client systems and logbooks held on site.
· You will face a wide variety of demands every day so it is vital you can prioritise and work through them whilst remaining cool, calm, and composed working as a team.
Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK's best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position., We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT Inside Housing Development Awards
WINNER 2022 Construction News Awards Winner
GOLD AWARD Investors in People 2022
GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards
TOP 50 EMPLOYERS 2022 Top 50 Employers for Women
WINNER 2022 Working Families Best Practice Awards
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It is important to us that we get the right person for the role so, to be seriously considered, it would be great if you can bring us strong administration and helpdesk experience in a busy, client-driven environment, and experience of having worked in Facilities Management before and working knowledge of CAFM systems. NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential)
We do need you to have solid written and verbal communication skills, as well as highly PC literate with proficiency in the use of Microsoft Office Suite, Concept Evolution and other IT systems, and the ability to multitask and manage your time effectively, prioritising the right tasks.

· Excellent range of learning and development activity to support your career progression.
· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.
To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/
We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group.
If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.
As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.
Given the nature of this position, you will need to undergo an Enhanced (DBS) at offer stage. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link:
Work for Wates
Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

· Competitive salary
· Extensive corporate benefits including, Private Medical, Pension 5% employers' contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…