The Digital Training Team at LSCFT is seeking a new Clinical Systems Support Analyst to join an existing team of support analysts to assist with the implementation of a clinical system within the Trust's physical health services.This post will be responsible for providing system support and maintaining an accurate record of the support given using our IM&T Department's call logging software. The post holder will play a significant role in undertaking the system configuration and maintenance of the Trust clinical systems & EPRs, ensuring systems are accurate and up to date.The role will be responsible liaising with our software suppliers and product specialists to ensure that software related problems are logged, and resolved in a timely manner., LCFT has several clinical applications which are managed by Health Informatics. These include RIO, EMIS, EDMS and Nerve Centre and are used by both clinical and non-clinical staff. The post holder will be responsible for providing a clinical system support function for these applications and their users. This involves undertaking general database administration i.e. configuration, user accounts, housekeeping, supporting upgrades, user queries and general fault finding. The post holder will assist with investigating and resolving calls to the IT Service Desk, by establishing the problem with the user, triaging the incident and managing it through to resolution. This role will provide second line support for the clinical systems currently used by the Trust and will require the logging of support calls with suppliers, as appropriate.

• To provide a system support function and maintain a methodical, contemporaneous, complete and accurate service record using the IM&T Department's call logging software. This will involve receiving complex and sensitive information and applying it to make necessary amendments to systems as appropriate based on the correct interpretation of the information, and where necessary communicating with all levels of Management, Staff and System Users to advise on system configuration queries and ensure data capture requirements are met.
  
  Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.