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Colleague Workplace Experience Transformation Analyst

Informa PLC

Colleague Workplace Experience Transformation Analyst

Salary Not Specified

Informa PLC, City of Westminster

  • Full time
  • Permanent
  • Remote working

Posted 1 day ago, 25 Sep | Get your application in today.

Closing date: Closing date not specified

job Ref: 69b6ee22f5884652998d0e1b314ae96a

Full Job Description

  • Global Support is Informa's fifth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations. Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.
  • Technology Solutions & Services is a key function within Global Support, with responsibility for the management and evolution of the key enterprise technology disciplines that underpin day to day business operations including Strategy & Technology Change, Enterprise Architecture, Enterprise Technology, Customer Technology, Technology Operations, and Information Security.
    • The Technology function is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the department into an enabler of reliable, scalable, and secure services that support Informa's digital agenda and diverse customer landscape, through the Unifying Technology Programme. We recognise the need for change and have a good understanding of where we need to get to. We need people to help us shape, solve problems and deliver the change agenda. Ensuring that we are seen as a trusted partner to our business colleagues., The Colleague Experience Portfolio team within TS&S are responsible for ensuring that Informa colleagues enjoy a great technology experience. It seeks to achieve this by managing and co-ordinating technology change in a holistic way to ensure that the overall outcome is both positive for Informa and enjoyable to use. It exploits the use of colleague journeys to fully understand the impact that technology is having on Informa people. Seeing the wider overall view enables the team to see and promote opportunities for beneficial change. Through interaction and engagement from a wide range of stakeholders including technical teams, architects, service management, HR and Real Estate the team creates integrated improvement roadmaps, schedules and delivery plans. The team also continually seeks improvements in operational delivery, technology catalogues and standards and in engagement with the Informa business. The role of the Colleague Workplace Experience Transformation Analyst is central to delivering the key Team outcome of a better colleague experience. You will be responsible for supporting the transformation of how we understand and respond to colleague experience and how technology and workplace changes can impact colleagues. You will be involved in understanding our colleague make up and distribution, creating methods of eliciting views, perceptions and feelings in a way that can be analysed and actions generated and feeding these actions into changed processes for engagement, communication, training, technology and workplace design and more. Key Activities Understanding Colleague Qualitative Feedback
  • Devise methods for segmenting Informa colleagues
  • Create personas relevant to workplace experience
  • Create methods for eliciting meaningful views and opinions via multiple methods
  • Devising, planning and carrying out workshops, interviews, polls etc
    • Utilising Colleague Quantitative Feedback
  • Understand and analyse existing relevant system metrics relating to communications, training and adoption
  • Devise methods for combining with qualitative feedback
    • Analysis and Review
  • Create methods for extracting feedback to be analysed, grouped and themed
  • Understand how technology and workplace teams engage with colleagues - an as is state
  • Perform analysis of the feedback to propose beneficial changes to existing processes
    • Action and Implementation
  • Create plans for implementing the proposed changes
  • Devise measurement techniques to demonstrate improvements

    Technology savvy, understands the environment and has an eye on future developments
  • Understands how technology and workplace can impact and interact with people
  • An analytical mind with a magic human touch
  • People person who finds engaging with others a natural activity
  • Great communicator who can translate complex worlds to others
  • Intelligent, inquisitive, always looking to make things better
  • A Pro-active self-starter who just wants to get on and do
  • Operating onsite two-three days a week for this role.

    At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We're an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa's many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.
    • Equally, as a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in strategic programmes like GAP II, focused on a digital acceleration and associated investment and the Unifying Technology Programme, focused on transforming the Technology Operating Model.,
  • Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
  • Broader impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
  • Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
  • A flexible range of personal benefits to choose from, plus company funded private medical cover
  • A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
  • Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
  • Recognition for great work, with global awards and kudos programmes
  • As an international company, the chance to collaborate with teams around the world

    Alongside a competitive salary, Informa also offers the following employee benefits