Communal Services Supervisor

We have an exciting opportunity for a Communal Services Supervisor to join our Estate Services team, based in the West Midlands. You will be responsible for maintaining designated estates, ensuring they are safe, clean, and well-presented places to live
In this role, you will:
+ Conduct communal audits to assess and maintain service standards
+ Directly manage in-house Estate Service staff, including cleaners and Building maintenance assistants
+ Oversee contractors delivering grounds maintenance services, ensuring high performance
+ Proactively manage service budgets and report directly to the Communal Services Manager
+ Act as the main point of contact for customers, contractors, and colleagues, building strong working relationships across all teams, 1. Operational Management
o Report and monitor responsive repairs, fly-tipping issues, and safety concerns within communal areas
o Organize and attend team meetings, training sessions, and company events as required
2. Team Leadership
o Conduct regular performance reviews, appraisals, and team training
o Plan and prioritize weekly working schedules to ensure efficient service delivery
3. Contractor and Budget Management
o Liaise with external contractors to ensure grounds maintenance services meet agreed standards
o Monitor service budgets and provide regular reports to the Communal Services Manager
4. Compliance and Health & Safety
o Ensure compliance with Health and Safety guidelines, including proper use of PPE
o Conduct risk assessments and maintain records of site inspections
o Provide accurate and responsible reporting of onsite Health and Safety issues
5. Customer Service
o Act as a key contact for resident queries and complaints, delivering timely resolutions
The benefits;
+ 34 days annual leave, plus the option to purchase up to 5 additional days
+ Birthday leave
+ New Home leave
+ Life assurance (3 x salary)
+ Employee Assistance programme
+ Employee Wellbeing programme
+ Flexible Working options, Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
+ Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
+ Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
+ ensure our recruitment process is inclusive and accessible
+ communicating and promoting vacancies
+ offering an interview to disabled people
+ anticipating and providing reasonable adjustments as required
+ supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
+ at least one activity that will make a difference for disabled people
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

+ Be customer-focused, approachable, and skilled at maintaining good relationships with customers and stakeholders
+ Possess strong leadership qualities and a proactive approach to managing teams
+ Have a good understanding of COSHH and Health & Safety regulations
+ Hold a full, valid UK driving license
Desirable Experience:
+ Experience in grounds maintenance or managing service charges
+ Previous experience within a housing association or similar sector