Complex Care Administration Manager

The role of Complex Care Administrator Manager is critical to providing effective operational management, advice and support for NHS Continuing Healthcare (CHC) and complex care administration to enable the delivery of performance and business objectives. The role will work with the Head of Business to ensure performance and business continues to deliver the highest quality of delivery to individuals and their representatives and to deliver NHS England targets., o Accountable for ensuring administration team contributes to the timely end to end CHC process from initial referral to ratification and beyond,o Accountable for quality administration to ensure all individual patient records and communications are an accurate reflection of the patient journey,o Develop and ensure data recording systems are up to date, raising any operating problems/development issues directly to the relevant teams,o Direct line manager for the Complex care Administration Team. Responsible for the day-day provision and co-ordination of CHC administration staff,o Ordering and co-ordination of IT equipment for CHC team starters and leavers, ensuring that ICB policies are embedded in everyday practice,o To demonstrate personal commitment and contribution to the improvement and maintenance of good working relationships and effective joint working between, CHC clinical and admin staff, health, social care and independent providers, individuals and their representatives,o
Taking an active approach and support the Assistant Director of complex care in ensuring that key business, quality, financial, services effectiveness and performance targets are maintained,o Communicate complex and sensitive information effectively and collaboratively with families and other health and social care professionals where required, as part of the information gathering for assessment and review processes., ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of ICSs:o to improve outcomes in population health and healthcareo tackle inequalities in outcomes, experience and accesso enhance productivity and value for moneyo help the NHS support broader social and economic development.

North Central London's population is incredibly diverse, and continues to grow and change. This brings pressure and challenges for the local health and care services that NCL ICB commissions - or buys - on behalf of residents. NCL ICB works closely with Councils, providers, general practices, voluntary, community organisations, and unions, to achieve our shared aims.

On 1 July 2022, NHS North Central London Integrated Care Board (NCL ICB) was established. The ICB is part of North Central London Integrated Care System (ICS). The ICS is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey and Islington.