To provide a front of house, customer focused concierge service. Following the principals of PIE and Trauma Informed practice.
Delivering a day-to-day concierge service across supported accommodation. Working in partnership with both internal and external teams.
Monday to Friday between 8pm-8am, Saturday 4pm-8am, Sunday 24 hours 8am to 8am Monday, occasional days
Providing targeted and persistent ineligible service charge collection.
Monitoring and supporting site security, reception, administration, hygiene, laundry and cleanliness.
Carrying out emergency cleaning, H&S or Wellbeing checks on a rota basis.
Supporting tight void management and void turnaround.
Providing starter sign up for new licensees to enable emergency placement for service users (emergency beds and Domestic Abuse services only)
Essential to the Role
+ Experience of working within a supported housing environment
+ Experience of keeping accurate and compliant records
+ Experience of working with Microsoft applications
The benefits;
+ 34 days annual leave, plus the option to purchase up to 5 additional days
+ Birthday leave
+ New Home leave
+ Life assurance (3 x salary)
+ Employee Assistance programme
+ Employee Wellbeing programme
+ Flexible Working options, Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
+ Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
+ Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
+ ensure our recruitment process is inclusive and accessible
+ communicating and promoting vacancies
+ offering an interview to disabled people
+ anticipating and providing reasonable adjustments as required
+ supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
+ at least one activity that will make a difference for disabled people
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

+ Reliable and punctual
+ Ability to maintain confidentiality
+ Use of own initiative
+ Flexible
+ Creative
+ Strong interpersonal skills
+ Excellent communication skills
+ High level of professional integrity
+ Person centred approach
+ Accurate
+ Methodical
+ The ability to work both autonomously and as part of a team

£23,809.50 FTE per annum rising to £24,570.00 FTE per annum from 1st May
Various hours accross a range of shifts