Contact Centre Team Leader

Contact Centre Team Leader - Kentish Town

£34,000 plus bonus and benefits. M/F

Vacancy details

General information

Organisation

Shurgard is the largest self-storage provider in Europe. We have over 200 self-storage centres in 7 countries: Belgium, Denmark, France, Germany, Sweden, The Netherlands and United Kingdom. We help people store their belongings - often at times of big life changes. At Shurgard, we live and breathe our values of service, security, reliability, flexibility, convenience and cleanliness - to provide the best storage experience. Shurgard currently cater for the storage needs of more than 140,000 customers, employs over 700 people and is partly owned by Public Storage - the world's largest owner and operator of self-storage facilities with thousands of stores in the United States.

Reference

2025-2167

Position description

Category

Operations - Markets

Job title

Contact Centre Team Leader - Kentish Town. £34,000 plus bonus and benefits. M/F

Job description

Let´s talk about the BENEFITS!

• Guaranteed monthly salary with fixed shift working hours.
• Monday-Friday: 08:00 - 20:00; Saturday: 9.00 - 18:00; Sunday: 9.00 - 18:00.
• A multitude of benefits include a bonus scheme, 22 days holiday plus bank holidays, company pension scheme, private medical insurance, discounts on retail and tech, internal recognition & rewards, and lots more!
• Tailored and ongoing training opportunities.
• Promotion opportunity
• Clear and proven structures and processes.

Let´s talk about the JOB!

Your dynamism, autonomy and sense of responsibility will be in high demand.

Trust us, time flies at Shurgard! A typical day at the office? Helping, advising and persuading your clients over the telephone. And of course, working closely with the store teams, your colleagues and manager.

You'll need to be thorough, think commercially and take initiative in order to meet our quality standards and procedures, and to reach your monthly objectives. Or even better: to exceed them!

Don't worry, we haven't forgotten about your work-life balance and me-time. As for your health and safety, we consider them a priority.

Profile (ex. Education, experience, competencies, etc)

Let´s talk about YOU!

• You be an experienced manager with proven skills in coaching and mentoring a team enabling them to meet and exceed targets whilst delivering exceptional customer service.
• You have retail / commercial management experience in a telesales environment.
• You enjoy advising and convincing customers.
• You can work in a team and fully contribute to its success.
• You are reliable, honest, and committed.
• You have a strong organisational aptitude and proven time management skills.
• You are able to commit to a fully flexible shift pattern within the centre's opening hours.
• You are a natural communicator over the telephone.
• You have a good understanding of Microsoft Office: Outlook and Word.

Let´s talk about NEXT STEPS!

• Step 1: You send us your CV.
• Step 2: We will contact you within a few days.
• Step 3: If successful you will be invited to an assessment day where you will meet the management team.
• Step 4: Personal interview with the Centre Manager.
• Step 5: Decision on hiring on the same day or the following day.

Contract type

Permanent

Full Time Equivalent %

100

We offer

With more than 900 employees and over 336 stores in seven European countries (Netherlands, France, Sweden, UK, Belgium, Germany and Denmark), Shurgard Europe is the largest developer, owner and operator of self-storage in Europe.

Salary range

£29,000

Other compensation

• 22 days annual leave, plus 8 public holidays
• Pension scheme
• Private medical insurance
• Life assurance benefit at 4 x basic salary
• Income protection policy
• Bike2work scheme
• Eyesight test voucher
• Perks (benefits and reward platform)
• Help@hand (health and wellbeing support)

Candidate criteria

Minimum level of education required

1 - Secondary school

Minimum level of experience required

Less than 2 years

Position location

Job location

United Kingdom, Kentish Town

City

London

• You be an experienced manager with proven skills in coaching and mentoring a team enabling them to meet and exceed targets whilst delivering exceptional customer service.
• You have retail / commercial management experience in a telesales environment.
• You enjoy advising and convincing customers.
• You can work in a team and fully contribute to it's success.
• You are reliable, honest, and committed.
• You have a strong organisational aptitude and proven time management skills
• You are able to commit to a fully flexible shift pattern within the centre's opening hours.
• You are a natural communicator over the telephone.
• You have a good understanding of Microsoft Office: Outlook and Word .
  
  Shurgard is the largest self-storage provider in Europe. We have over 200 self-storage centres in 7 countries: Belgium, Denmark, France, Germany, Sweden, The Netherlands and United Kingdom. We help people store their belongings - often at times of big life changes. At Shurgard, we live and breathe our values of service, security, reliability, flexibility, convenience and cleanliness - to provide the best storage experience. Shurgard currently cater for the storage needs of more than 140.000 customers, employs over 700 people and is partly owned by Public Storage - the world's largest owner and operator of self-storage facilities with thousands of stores in the United States.
  
  Monday-Friday: 08:00 - 20:00; Saturday: 9.00 - 18:00; Sunday: 9.00 - 18.00.
• A multitude of benefits include a bonus scheme, 22 days holiday plus bank holidays, company pension scheme, private medical insurance, discounts on retail and tech, internal recognition & rewards, and lots more!
• Tailored and ongoing training opportunities.
• Promotion opportunity
• Clear and proven structures and processes.
Let´s talk about the JOB! Your dynamism, autonomy and sense of responsibility will be in high demand. Trust us, time flies at Shurgard! A typical day at the office? Helping, advising and persuading your clients over the telephone. And of course, working closely with the store teams, your colleagues and manager. You'll need to be thorough, think commercially and take initiative in order to meet our quality standards and procedures, and to reach your monthly objectives. Or even better: to exceed them! Don't worry, we haven't forgotten about your work-life balance and me-time. As for your health and safety, we consider them a priority