Contact & Referral Officer - MASH - Grade 7 £37,068 - £38,058

Croydon's MASH is the 'front door' for all new referrals for children who may need early help support or children's social care intervention, making important decisions about which services children need. We are the first contact many professionals, families and members of the public have with Croydon and as such we want people to receive outstanding services from the start. The Contact and Referral Officer role will support the effective functioning of the Multi Agency Safeguarding Hub (MASH) ensuring an effective and efficient service to all enquiries. The successful person will support the social workers, team managers and key multi-agency partners building effective relationships which supports and safeguards children and young people.

You are an experienced Contact & Referral Officer, passionate about your work and committed to improving outcomes for children and families.

Good knowledge and understanding of Safeguarding, Children's Social Care and Early Help including Continuum of need.

Knowledge of ICT systems and processes.

Demonstrate skill in developing collaborative and effective working relationships with a range of stakeholders.

Ability to communicate information accurately and clearly - both to members of the public and professionals and colleagues within the MASH and across the practice system.
Ability to identify and communicate safeguarding concerns urgently with relevant social worker / manager.

Experience of administrative work and understanding of office procedures within a busy and sensitive public environment.

You will be valued for your skills and expertise, supported by the team of experienced professionals, as well as the management at Croydon Council, one of the largest employers in the borough. We also offer:

Highly competitive compensation package

29-31 days (grade equivalent) annual leave in addition to Bank Holidays and option to purchase more

A pension scheme with an average employer contribution of 20%

Continuing Professional Development - genuine opportunities to grow, develop and specialise in your career

Management development programmes

Investment into your wellbeing

Access to Employee Discount scheme with a range of programmes (Cycle Benefit Scheme, GymFlex, Retail Discounts and more)

We promote flexible & hybrid working arrangements where possible to support a healthy work-life balance