Contract Manager

ESS have a fantastic opportunity for an experience Geberal Manager overseeing the operation at Goodenough College London The General Manager will be responsible for the customer experience and reputation of ESS by effectively managing the team, equipment, resources and third-party suppliers ensuring the housekeeping operation is in accordance with the client service level agreement and company standards & procedures. More about the role:

• To ensure the delivery and quality of the housekeeping operation is in accordance with the client service level agreement and company procedures
• To ensure the Compass policies, procedures and controlled documents are up to date and implemented correctly in your area including HSE & housekeeping service procedures
• To ensure the housekeeping team are engaged and managed effectively
• To manage the cleaning labour, equipment & resources budget for the contract in line with company targets
• To manage any third-party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreements e.g. linen, pest control
• To maintain adequate stock levels of all consumables and supplies
• To manage customer complaints, compliments and feedback
• To ensure all KPI targets are met
• To keep your team up to date with any new processes, policies and procedures
  
  Experience in a similar role
• Knowledge of Health & Safety legislation including COSHH
• Good numerical and written skills
• Ability to communicate effectively at all levels
• Excellent people management skills
• IT literate
  
  Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams., Join Our Team: We've Got Just the Job for You
Find a rewarding career, working with great people At Compass Group UK & Ireland, we match incredible individuals to rewarding roles and cultivate environments where our people can let their personality and passion shine through. As the UK and Ireland's leading food services partner, we know that when our people feel valued, our clients and customers feel the difference. That's why, when you step into a career with us, you'll be part of a truly supportive network with all the ingredients to go further. We pull out all the stops to make every moment at Compass Group UK & Ireland meaningful, with training schemes and development opportunities on the table for our team members who want to go the extra mile. Could you be our next team member? Why Compass? Joining Compass Group UK & Ireland is about more than getting onboard with the no. 1 team. It's about giving yourself the very best shot at a fulfilling career. We're people powered. That's why we make it our mission to recruit talented people and then help them to thrive, rewarding excellence every step of the way. Find a career that makes you smile A job you truly want to get out of bed for needn't be just a dream. With an exciting range of Compass careers to explore, now is the time to step into a role that inspires you. A role that lets your strengths shine, teaches you invaluable new skills, and drives your career path forward. As the UK and Ireland's favourite food services partner, we've got a position for every taste. Whether you want to bring flavour to our portfolio of brilliant brands as one of our talented culinary professionals, or you're a natural born leader with the management skills to motivate a frontline team, you'll thrive in one of our varied Compass Group UK & Ireland jobs. Compass Group UK and Ireland Compass Group UK & Ireland is the UK's leading food and support services provider. Operating in some 6,000 + locations across the UK & Ireland, Compass provides expert catering, cleaning, and facilities management services to a range of clients and sectors across the country. Tens of thousands of talented people providing tasty, well-cooked food and support services to improve the health and wellbeing of workers, school children, hospital patients, military and visitors to the nation's major sports and cultural events.