1.1. To prepare detailed works instructions in the areas of disrepair and litigation/H/C/V and programmed works and progress repairs/improvements. To carry out fault diagnosis and prepare schedules of work. Direction and instruction of contractors in respect of 'on site' progress and quality of work. Preparation of payments at various stages up to and including final certification of works completion to standards outlined in contract specification, and in accordance with the City Council's Standing Orders. To carry out process auditing and continuous process improvements to develop and implement partnering arrangements to improve service delivery. 2. Duties and Responsibilities 2.1. Will control and direct in accordance with the Council's policy objectives, the delivery of the housing service within the Area for which he/she has responsibility. 2.2. Will monitor the performance of staff, Contractors, resources and functions under his/her control to ensure effective delivery of the housing service to meet the requirements of all Housing Contracts. 2.3. Will regularly assess the ongoing requirements of housing tenants/customers and determine appropriate objectives to meet their needs. 2.4. Will ensure the establishment of a conductive working environment and atmosphere for staff placing appropriate emphasis on their individual training and industrial relations needs. 2.5. Will regularly prepare and present, as appropriate, reports on the performance of the activities under his/her control. 2.6. Will ensure that all activities are undertaken within approved budgets and in accordance with the Council's Standing Orders and Financial Regulations. 2.7. Responsible for the identification and diagnosis of building defects and for the preparation of suitable improvement schemes including line drawings, the origination of detailed work schedules in accordance with the Employer's Schedule of Unit Rates and Specification of Quality of Work and Materials and the origination of scheme briefs for repair and/or improvements projects for issue to Contractors and Consultants/resources. 2.8. Responsible for ensuring that all work is undertaken in accordance with the Employer's Specifications and appropriate audit checks are carried out. 2.9. Responsible for day to day contract control and supervision with respect to 'on site' progress, quality of work and materials and building control monitoring of Contractors ensuring that the scheme stays within the financial cost limits and reporting any over/under expenditure. Particular attention will be paid to monitoring customer satisfaction levels and progressing complaints. 2.10. Responsible for the certification of payments at all stages up to and including final certification, the monitoring of expenditure and preparation of reports in respect of potential over/under expenditure. 2.11. Will ensure that all opportunities to issue work on a programmed basis to achieve value for money and customer satisfaction are progressed. 2.12. Responsible for ensuring Building Regulations, Building Control and Safety Standards/Risk Assessments/CDMs are achieved and maintained. 2.13. Responsible for progressing Section 82 Notices served under the Environmental Protection Act 1990. Involving investigation plus technical advice/ guidance/ support as necessary. May include Court appearances as a specialist witness on behalf of the Employer and to assist the Departmental representatives in the area of litigation. 2.14. Responsible for providing technical advice/guidance/support including work relating to leaseholders. 2.15. Will participate in the 'Right to Repair' provision as required by legislation and direction of the Council. 2.16. Responsible for preparation and responses to correspondence as necessary. 2.17. Will assist with surveys of the housing stock to appraise the structural condition of property. 2.18. Assist in identification of the structural condition of Housing Stock. 2.19. Decisions on day to day technical and contractual matters. 2.20. Preparation and maintenance of reports returns and records etc. Production and maintenance of Financial and Statistical returns, preparation of repairs and costs of a technical nature and preparation of schemes and detailed scheme briefs schedules of work, line drawings etc. 2.21. You will be responsible for the induction of new starters, identifying, resourcing, meeting, monitoring and evaluating the training needs of all employees in your area of control in line with the objectives of the organisation. This will include acting as a coach, mentor and assessor. 3. Co-ordinating Functions 3.1. Audit/planning/improvements 3.2. Auditing the processes, challenging working practices and continually reviewing to improve service delivery. 3.3. Ensure policy changes and procedures are communicated and implemented. 4. Liaison 4.1. Establish and foster links with the community, including client groups, tenants associations, Housing Liaison Boards, Contract Boards and all other groups representing client groups. 4.2. Develop and maintain effective relationships with other Contractors and City Council services in order to facilitate corporate actions to deal with problems identified by the Housing Department or other landlords, but requiring wider solutions. 4.3. Maintain and develop appropriate links with other agencies, statutory and voluntary, involved in the provision of services and customers/tenants. 4.4. Establish links with RSL's and Housing Management to ensure appropriate consultation with regards to the Housing Stock. 5. Development 5.1. Suggest and research policy change. 5.2. Review policies and maximise tenant involvement 5.3. Assist in the review, development and introduction of new technology. 6. Supervision Received 6.1. Supervising Officer Job Title Service Co-ordinator for the Partnership Team/Contract Team Management for the Stock Investment and Programme Team. 6.2. Level of Supervision Day to day supervision and direction.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.