Contracted Duty officer

The Leisure services team are responsible for the direct delivery or effective partnershipmanagement of 24 leisure and community facilities across Shropshire, ensuring theprovision of high-quality services to maximise opportunities for improving the health andwell-being of the people of Shropshire. Also promoting active lifestyles and supportingvulnerable people through choice and opportunity and encouraging and increasingparticipation in a wide range of sports and physical activities., To be a Duty Officer, part of a staff rota and for ensuring the smooth and efficientoperation of all aspects of the centre at these times. Supporting the leisure facilitymanagement team in ensuring that all relevant Health and Safety legislation is adheredto.Ensuring their individual and service performance targets are metWorking with colleagues to ensure the team functions successfully in support of theCouncils corporate and services objectivesThe Contracted Duty officer has a good understanding of the role including health andsafety, cleaning and high standards in customer service. While working with colleagues toensure the team functions successfully in support of the Councils corporate and servicesobjectives.Who will your manager be and what will you be responsible for?You will be:

• reporting to Sue Wells & Mike Wilson - Duty Manager's at the leisure centre who
are in turn responsible for your health and safety, training, and development.,
• Be the duty officer within the rota system responsible for all aspects of the day to
day to day smooth running of the centre including handling cash, staffing the reception, the health and safety of the public and staff, etc.
• As part of this role we would require the successful candidate to also teach up 6
hours of swimming lessons at the centre per week. A current RLSS UK National Pool Lifeguard Qualification, Pool Plant Operator's certificate & STA/ASA Teachers award are required
• Always ensure a high standard of customer care and an effective response to
enquiries.
• Ensure the security of the centre and high overall standards of cleanliness.
• Ensure that all staff on duty are performing to the required standard.
• Assist in ensuring that the required staffing levels are maintained at all times,
including cover for sickness, annual leave etc.
• Carry out first aid procedures if necessary.
• Prevent misuse or damage to the facilities and equipment.
• Be responsible for the day-to-day operation of all pool & building plant while on
duty.
• Ensure the safety and well being of all visitors including swimmers to the centre.
• Ensure compliance with Shropshire Council facility hire and general access
procedures and policies.
• Ensure that all equipment is put out and returned to storage (within agreed
locations) as the programme of use dictates, is in a clean condition and in a good state of repair; and secure such equipment from unauthorised use when not required.
• Maintain and clean sports equipment regularly so it is both safe and pleasing to
use.
• Remove damaged equipment from use, labelling it clearly as unusable and
notifying the centre management so as to enable its removal/repair or replacement as necessary.
• Support and promote the aims and objectives of the centre and of the equal
opportunity and health and safety policies of Shropshire Council.
• Undertake such training as deemed necessary by Shropshire Council.
• Attend staff training and meetings as and when required.
• Have a knowledge and understanding of the centre's NOPs and EAPs and to
respond to emergency situations as detailed therein.
• Act as a lifeguard when appropriate to do so and coach/teach activities
commensurate with the level of qualification held.
• Accept deliveries of stock and equipment in accordance with the procedures of
Shropshire Council.
• Be prepared to work at other leisure centres from time to time as circumstances
might dictate.
• Undertake defined areas of operational responsibility as agreed by Duty Manger.
• To carry out other duties of a similar nature as required commensurate with the
grade and ability of the post holder.
• It is a requirement of the post holder to be conversant with and work to the
Council's 'Child Protection Policy and Procedures'. This will involve reading and completing 'The Child and Adult Safeguarding Briefing' workbook as part of the induction process. Attendance will also be required at a generic general awareness raising workshop.
• The above duties are an illustrative outline and are not an exhaustive list. You will
be expected to become involved in a range of work to enable the service to respond effectively to the changing requirements of the Council and changes affecting the workforce.What we expect of youYou will:
• adopt a customer focused approach when delivering your service, ensuring
engagement with service users and maintenance of an appropriate personal profile,
• act as an advocate for your service and work collaboratively with colleagues across
the whole Council to meet the needs of the people of Shropshire,
• meet individual, service and personal development targets agreed through the
Personal Development Review Process, learn from experience and are committed to continuous improvement individually and as an employee of the Council,
• work with colleagues to meet your team's key performance indicators, support a
culture of team working and ensure the team functions successfully in support of the Council's corporate and service objectives.
• meet the behaviours and competencies adopted by the Council in the way in which
they achieve their objectives and carry out their work.What are your Conditions of ServiceThe conditions of service are those laid down by Shropshire Council, which have beenadopted and amended as necessary from those laid down by the National Joint Councilfor Local Government Services.

As Shropshire Council we are rightly proud of our achievements and we have proven tobe a resilient local authority in our response to the many challenges we overcome,particularly over recent years. We will be continuing this momentum with ambition and afocus on delivering our four key priorities outlined within the Shropshire Plan: HealthyPeople, Healthy Environment, Health Economy and Healthy Organisation.We are committed to achieving this by aligning everything we do to our vision 'Shropshire- living the best life'; to tell everyone that Shropshire Council is a great place to be.We will enable a skilled, happy, healthy, diverse, inclusive, empowered, and proudworkforce that influences and leads change, addressing any inequalities.As a member of the Church Stretton leisure centre team within Leisure Services you willsupport the achievement of these key priorities, making a real difference to the lives ofpeople in Shropshire.


• The post is Contracted for 30 hours per week,
• Normal office hours are 7am - 9pm Monday - Friday and 8am - 1pm Saturday &
Sunday with a minimum lunch break of 30 minutes, Annual leave entitlement is a pro rata flat rate scheme of 207 hours (28 days) annualleave plus bank holidays, with five days extra awarded to those staff with five years localgovernment service giving an entitlement of 244 hours (33 days). Two days of anemployee's allowance (pro rota for part time staff) must be taken at Christmas for anypotential Christmas closures. Employees who work in a building/service which is requiredto open over the Christmas period, the two days leave (pro rota) can be carried over intoyour next leave year but must be used by the end of March.The appointment is subject to one month's notice in writing on either side.The appointment is subject to six months' satisfactory probationary service during whichtime the notice period will be one week on either side.Smoking is not allowed in Council buildings, in Council vehicles or in any Council place ofwork.It is a condition of your appointment that you provide a suitable vehicle for theperformance of your duties and that this is readily available for use during normalworking hours. You are entitled to claim for reimbursement of the costs of travel oncouncil business at the rate of 45 pence per mile.What pre-employment checks will we undertake?The appointment is subject to receipt of the following pre-employment checks: 1. Satisfactory employment references 2. Medical report 3. Evidence of the qualifications required for the post/listed on your application form