CONTROL ROOM CCTV OPERATOR - Office Based, 4 on 4 off (Night Shift) Alert Monitoring (part of the AlertSystems Group) is recruiting a CCTV Operator to work nights in the Alarm Receiving Control Room based in Trowbridge, Wiltshire. Alarm Receiving Control Room CCTV Operator 4 on 4 off (Night Shift). What you'll do -

• Observe images from multiple commercial CCTV alarm screens using the latest in remote monitoring technology and software. Carry out investigations.
• Detect security breaches and threats.
• Analyse and investigate security data, record and report incidents and liaise with teammates, security guards, key holders, security engineers and the emergency services during dynamic live security events and situations.
• Respond to fire, intruder, CCTV and life support system events.
• Assist in investigations with clients and police forces.
• Assist with remote entry to properties.
• Remotely assist persons in lift entrapment situations.
• Call handling and customer service.
• Shifts: 4 on 4 off (nights). You will be required to work occasional day shifts for training purposes and holiday cover.
  
  The aptitude to accurately follow laid down procedures for investigation, response and escalation protocols.
• Admin skills to log and store accurate records, actions and data, ensuring precise report generation is always available for analysis and investigation by management.
• Confident telephone manner and good customer service skills.
• PC competence, including Microsoft Outlook and Excel.
• SIA CCTV Operators badge (not essential as training will be provided).
  
  Salary £27,518 per annum (£12.60 per hour).
• 20 days holiday per annum.
• SIA (Security Industry Authority) CCTV Operators training.
• Group Pension contributions.
• Free on-site parking.
• Group Life Insurance Cover x1 annual salary.
• Employee Assistance Programme including -
BenefitHub App - employee rewards programme & incentives. Medicash App - health cash plan. Help@hand App - health & Wellbeing support.