Corporate Systems Support and Training Lead

An exciting opportunity has arisen for a creative and innovative individual to join the Corporate Systems Team.
You'll lead all support activities of the systems within the portfolio of responsibility, contribute to organisational and service specific improvement, and support the Council's strategic objectives and transformation goals.

About the role

The successful candidate will provide direct line management of the corporate systems support and training officers to ensure effective delivery of all support and training functions. You will be providing day to day support, training and guidance to end users of the systems in line with agreed policies and working closely with the support desk to identify trends in issues experienced by end users.

A key aspect of the role is resolution of user queries and issues via the call management system, providing expert advice to users and guidance to colleagues within the Corporate Systems team. You will be supporting wide ranging User Acceptance Testing and internal testing for system upgrades and identifying how any changes will impact on the various services using the system.

You will need to possess an excellent understanding of information and workflow based systems and how data collection impacts on statutory and non- statutory reporting requirements. The ability to interrogate reports for data errors and omissions and seek out resolutions, providing support and guidance to users on how to rectify these.

Experience of managing a small team to effectively manage workload to deadlines, create and deliver a robust training and support package to users and create and maintain training and support documentation, such as guides and training scripts. A detailed understanding of GDPR and Information Assurance principles is also essential., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Because we value our employees and recognise that your well-being is paramount, we've crafted a competitive benefits package designed to not only acknowledge your hard work but also foster a healthy work-life balance. From health benefits and retirement plans, we strive to provide a package that supports well-being and financial stability and that meets the diverse needs of our workforce.

Along with a competitive salary you'll receive;

"Green book" Local Government terms and conditions
Access to Local Government Pension scheme (contribution rate of approx. 24%)
Comprehensive benefits package including salary sacrifice for cars, cycles, plus excellent discount schemes
37 hour working week (as full time) including flexible and hybrid working
A generous leave entitlement with a minimum of 28 days plus bank holidays and the option to buy more
Free financial wellbeing advice

For more information on our rewards and benefits package have a look at Rewards and Benefits at LCC

Key dates

The closing date for applications is Sunday 22nd December

Interviews will be held week commencing 27th January 2025.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Please be advised that this position may be subject to a criminal record check.