Council Information Centre Advisor

CAPTION: Job details

• Posting date: 26 March 2025


• Hours: Full time


• Closing date: 10 April 2025


• Location: King's Lynn, Norfolk


• Remote working: On-site only


• Company: Borough Council of Kings Lynn and West Norfolk


• Job type: Permanent


• Job reference:

Summary

Council Information Centre Advisor

Starting salary between £23658 and £27279 per annum

Based at King's Court Council Office, Kings Lynn

If you are passionate about delivering great customer service with excellent communication skills, we have a great opportunity for you to join our busy customer services team. We handle a wide range of enquiries and pride ourselves on the ability to resolve the majority of these at the first point of contact. You will respond to enquiries received mainly over the telephone, but also via chat and email.

You will be a confident team player with experience of taking responsibility for issues and seeing them through to conclusion. You must also be able to communicate at ease with members of the public and provide advice in accurate, spoken English. You must be able to handle high volumes of telephone calls professionally and courteously, even when under pressure. You will need to use a variety of computer software systems to respond to enquiries and be competent in Microsoft Office.

Apply online at www.west-norfolk.gov.uk or contact us on personnel@west-norfolk.gov.uk.

Closing Date: 10 April 2025

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

#s1-Gen

If you are passionate about delivering great customer service with excellent communication skills, we have a great opportunity for you to join our busy customer services team. We handle a wide range of enquiries and pride ourselves on the ability to resolve the majority of these at the first point of contact. You will respond to enquiries received mainly over the telephone, but also via chat and email.

You will be a confident team player with experience of taking responsibility for issues and seeing them through to conclusion. You must also be able to communicate at ease with members of the public and provide advice in accurate, spoken English. You must be able to handle high volumes of telephone calls professionally and courteously, even when under pressure. You will need to use a variety of computer software systems to respond to enquiries and be competent in Microsoft Office., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .