CRM Administrator

Our CRM Administrator will be the primary owner of our CRM system (Microsoft Dynamics). They will work with internal teams and external partners to ensure the system meets organisational needs by managing and enhancing functionality, ensuring delivery of meaningful reporting and maintaining system integrity and compliance with data protection regulations. The primary objectives of the role are: 1. Take ownership: Act as product owner for the CRM system and the first port of call for advice and guidance 2. Optimise and increase usage: Work closely with internal stakeholders to optimise usage of the system and ensure the CRM is supporting the achievement of our organisational strategy 3. Drive system development: Design and implement a roadmap for ongoing development of the system based on business needs. 4. Manage supplier relationships: Manage the relationship with external partners, ensuring value for money and quality output 5. Develop reporting capabilities: Develop our reporting capabilities to drive decision-making based on robust evidence and insight around our members and service-users,

• If you identify as care experienced and meet the minimum criteria for the role, you will be guaranteed an interview under our commitment to the Care Leaver Covenant
• If you have a disability, please tell us what reasonable adjustments would support your participation in the recruitment process
• We are open to job-sharing arrangements for all roles, please indicate this in the application form if you are applying as part of a job share
  
  We are looking for an experienced CRM administrator / manager who is well versed with Microsoft Dynamics and ready to help us take our CRM usage to the next level. You will be a strong communicator who takes a proactive attitude to problem-solving. You will have experience of system configuration, user training and partnering with teams to get the most out of our data. If that sounds like you, we'd love to hear from you!
  
  The Fostering Network is the UK's leading fostering charity and membership organisation, dedicated to empowering, enriching and supporting the relationships at the heart of the fostering community.
  
  A range of family friendly and fostering friendly leave options
• Flexible and hybrid working
• Enhanced maternity and adoption pay
• Enhanced sick pay
• 24/7 Employee Assistance Helpline
• Pension and life assurance
• Contribution to eye tests and lenses
• Season ticket loans