CRM Manager - musicMagpie

We've recently welcomed musicMagpie to the AO family, a company that shares our passion for putting customers first, caring about colleagues and making a real difference. Together, we're set to make an even bigger differences and with that comes exciting opportunities to shape the future of sustainable tech. musicMagpie are on a mission to make tech more affordable and help protect the planet by encouraging recycling, refurbishing and repurposing tech and entertainment products. They give millions of customers a smart, sustainable and trusted way to buy, rent and sell phones, tablets, games consoles, laptops and other tech - all in one place. They're on the lookout for a CRM Manager who knows how to turn data into action and customer interactions into long-term relationships. You'll lead a team of two Web Analysts, working at the intersection of CRM, Marketing, and UX/Product to craft personalised, high-impact campaigns. Your mission? Manage and optimise musicMagpie's customer relationship management (CRM) systems and strategies to deliver the right message at the right time-boosting engagement, driving revenue, and ensuring every customer touchpoint adds real value. By leveraging automation, insights, and seamless experiences, you'll play a key role in strengthening customer loyalty and maximising lifetime value. If you thrive on strategy, personalisation, and performance-driven marketing, this is your chance to make a real impact.Here's What You Can Expect To Be Doing

• CRM Strategy Development: Develop and implement CRM strategies to enhance customer engagement and retention.
• Data Management: Work with tools such as Bloomreach (Exponea), Power BI, and other suitable tools to manage and analyse customer data.
• Customer Data Platform: Collaborate with marketing and technical teams to develop and enrich our customer data platform, Exponea, with customer data.
• Reporting and Dashboards: Produce reports and dashboards to provide insights into customer behaviour and campaign performance.
• Marketing Automation: Help build and optimise marketing automation workflows to improve customer personalisation and engagement.
• Collaboration: Work closely with developers, marketing, product teams, customer experience team, and other stakeholders to ensure seamless integration of CRM tools and data.
• Customer Insights: Use customer data to provide insights and recommendations for improving customer experience and increasing conversion rates., Mobile Number
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• Reasonable adjustments We want to make sure you're given the best possible chance to shine in your interview, so you may need us to do things in a slightly different way. This could be requesting a ground floor room or bringing along a sign interpreter to name just a few. Fill in the below box if there's anything we need to know so we can adjust the process to support you.
  
  
• Experience in CRM or Analytical Role: Previous experience in a CRM, problem-solving, or analytical role.
• Experience of CRM Tools: Proficiency in CRM tools such as Bloomreach (Exponea), Google Analytics, Power BI or similar software.
• Data Interpretation and Presentation: Strong skills in data interpretation, manipulation, and presentation using tools like Excel, Google Sheets, or similar software.
• Knowledge of Marketing Automation: Practical knowledge of marketing automation tools and techniques.
• Self-Driven Learning: Demonstration of self-driven learning and enthusiasm for continuous improvement.
  
  At musicMagpie, we make it easy, affordable and sustainable for people to buy, sell, and rent tech and media products.
As a pioneer in the circular economy, we've built a trusted platform through our brands, musicMagpie in the UK and Decluttr in the US, using our circular model of recycling, refurbishing, reselling and renting products to give tech a second life and help to reduce e-waste on a massive scale. Our environmental and social focus is demonstrated by our 'Smart for you… Smart for the planet' ethos. And the impact? In 2022 alone, our UK consumer tech and disc media customers and trade partners helped to save over 43,000 tonnes of CO2 by buying, selling and renting with us - that's equivalent to powering over 50,000 flights from London to New York or heating over 16,000 homes! Over 9 million customers have used our award-winning service, and we've paid out hundreds of millions for their unwanted technology, reselling over 400,000 tech items a year. We're also the largest seller on Amazon and eBay, by number of seller reviews, and our excellent Trustpilot rating (with over 310,000 reviews!) shows just how much people trust us.Our Benefits By joining musicMagpie, you won't just be working a job - you'll be part of a company that's making a real difference, redefining how people buy and sell tech, and shaping a greener, more sustainable future. Plus, you'll have the chance to learn, grow and innovate alongside a team that's friendly, supportive and always looking ahead! We know that a happy team makes for a great workplace, so we offer amazing perks to support you inside and outside of work, AO is for everyone We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data will never have any bearing on whether an application is successful or not and will not be available to hiring managers at any stage. How do you describe your gender identity? How do you describe your ethnic background? How do you like to describe your sexual identity or sexual orientation? Do you identify as a person with a disability or are you a person with accessibility needs? How would you describe your Neurodiversity? If one of our AO'ers recommended this role to you, please tick the box Referrer First Name Referrer Last Name By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.com


• Hybrid working with 3 days in the office per week (you can choose the days!)
• State-of-the-art facilities with break areas, a pool table, spacious desk areas, kitchen space, and quiet zones for peaceful working
• Holiday purchase scheme
• Salary sacrifice pension scheme
• 10% colleague discount on musicMagpie products
• 33 days including bank holiday
• 2 days paid leave for volunteering at a charity of your choice
• Access to Mental Health First Aiders & Employee Assistance Helpline (EAP)
• Annual pay review
• Your very own welcome pack, including a hoodie!