Reporting to Head of Ecommerce Customer Analytics, you'll play a critical role in leveraging customer data to drive insights and decision-making within the eCommerce team. You will uncover valuable insights and develop strategies that optimise our loyalty program, driving deeper customer engagement and retention. Additionally, you will translate data into commercial strategies to enhance overall business performance, Generate reports and dashboards to track customer, loyalty and eCommerce metrics. Work as a cross-functional partner with all e-commerce stakeholders to define metrics, conduct regular data pulls, and ensure commercial teams have all data and insights required to make decisions. Work with Loyalty and Trade teams to analyse customer behaviour, identify trends, and provide insights that enhance customer retention and engagement. Develop data-driven recommendations to improve customer segmentation and targeting strategies. Present analysis and provide data-driven recommendations to stakeholders to support strategic decision-making., This is a hybrid position based in our Central London Office. You will be expected in office 2-3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs. LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success. #LI-Hybrid LOCATION London, United Kingdom FULL TIME/PART TIME Full time

• Education: Bachelor's degree in STEM (Science, Technology, Engineering, Mathematics) or a related field.
• Experience: 1-2 years of experience in data analysis, eCommerce, or a related field.
Technical Skills:
• Strong SQL skills for querying and analysing large datasets.
• Experience with data visualization tools (e.g., Tableau, Looker).
• Strong analytical and problem-solving skills with a keen attention to detail.
Knowledge & Abilities:
• Understanding of eCommerce, loyalty programs, and digital marketing concepts
• Excellent communication skills to translate data insights into actionable recommendations.
• Passion for eCommerce and customer experience.
Decision Making & Problem Solving:
• Ability to interpret and analyse complex data sets to provide strategic recommendations.
• Proactively identify opportunities for process improvements and efficiency.
INTERACTIONS & STAKEHOLDERS
• Internal: eCommerce team, Loyalty and Trade teams, Marketing, Product, Merchandising, and IT teams.
• External: May collaborate with third-party analytics vendors or partners as needed.