Club L London is excited to be growing the Customer Care team! We are looking for 2 Customer Care Advisors to join our growing team.,

• Providing customer support through email and instant messages
• Great communicator and listener
• Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated
• Provide excellent customer service with great attention to detail
• Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue
• Resolve customer inquiries efficiently and quickly
• Be confidant in following Club L procedures and making decisions
• Knowing company products and services to effectively communicate with customers and provide them with the correct resolution, PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Content Relationship I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage. I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.


• Ability to provide a positive customer experience
• Good English writing skills with good attention to grammar and sentence structure
• Ability to manage and handle customers via email and instant messaging
• Good communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to work independently as well as being a great team player
• Working knowledge of Shopify, Dixa, Zendesk or other Help Desk services would be beneficial
  
  About: Founded in 2007 Club L was created with the vision of offering long-lasting luxury styles, trend-oriented collections with a twist and unique, statement designs that offer both exceptional quality and fit in an otherwise saturated market of fast-fashion and throw away goods.
Accessible luxury through considered purchasing, limited edition collections that leave no wastage and responsible and ethical manufacturing are at the heart of the brand, world-renowned for its premium fabrications, inclusive sizing and affordable price points., Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront. Collaboration, communication and curiosity drive our extraordinary workforce - an ambitious team of diverse, experienced and up-and-coming talents that we think you'd fit right into. A role at Club L is more than a job, it's a lifestyle for the innovative, inspired and intuitive thinker.


• Bi-annual bonus scheme
• 25 days' annual leave (plus bank holidays)
• Extra day off for your birthday
• Cycle to work scheme
• Enhanced pension contribution
• Enhanced maternity policy
• 40% staff discount
• Healthcare Cashplan
• Free onsite gym
• Social events
• Sick Pay